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By John Millar
Posted 2 months ago
In full view: Services 360 to improve the Scania experience across the UK and Europe
Scania has revamped its service offering by focusing on delivering a consistent Scania experience for owners, drivers and operators across Europe.
- Scania reveals its new services proposition at its press conference at IAA Transportation 2024 in Hannover
- Services 360 sees a step-change for repair and maintenance by revamping the offering to provide a consistent level of service across the UK and Europe
- The programme’s rollout will begin in Europe
Announced at Scania’s press conference at IAA Transportation 2024, Services 360 is designed to give customers the same access to all Scania’s knowledge and expertise, while offering a more consistent overall experience.
Mikael Blom, Product Manager at Scania CV AB, said: “This launch comes at a time when we see our customers growing in size and doing business with us in more countries simultaneously.
“Vehicles are being used across borders more frequently and fleets are growing bigger. With Services 360, Scania becomes the first OEM that can offer fleet owners an easy way to access and buy exactly the same solutions all over Europe.”
Scania Services 360 redefines the traditional services and maintenance offering, with operators able to choose from four packages – Core, Plus, Full and Pro.
Customers can choose everything from basic maintenance to more bespoke services such as Scania ProCare, which provides customers with the ultimate peace of mind.
And via a selection of add-ons, customers can tailor their services package to fit their operations. Such as adding Max 24, which aims to fix any broken-down truck within 24 hours, anywhere in Europe.
In the UK, each Services 360 will include additional services. These include O-licence inspection, legal inspection (MOT) and out of hours maintenance.
James Colbourne, Services Director for Scania UK, said: “Services 360 provides our customers with a simpler services proposition. Whether you operate in the UK or across Europe, the experience you get from the Scania service network will be the same.
“It also allows us to add extra value and support to our customers’ operations, and truly being able to become their trusted partner in business, no matter where they operate.
