Held annually, the Dealer of the Year Awards recognises, honours and rewards the achievements of the MAN Truck & Bus Dealer Network, including both the MAN Truck & Bus wholly-owned sites and the private capital franchised partners.
Through a series of thorough checks and measures those sites that have simply gone above and beyond, in constantly delivering high standards across all business areas, offering outstanding levels of customer service as well as business efficiencies, are singled out.
Stefan Thyssen, Managing Director, MAN Truck & Bus UK Ltd, commented: “I’d like to congratulate both the shortlisted businesses and the overall winners of this year’s MAN Truck & Bus UK Ltd’s Dealer of the Year Awards.
“As we tracked through 2023 it was obvious that two of our franchised partners were constantly delivering excellence across all areas of their businesses. Their outstanding work, commitment to delivering exceptional customer service and dedication to the MAN brand, has simply shone through. Both have shown a great desire and willingness to strive for better business practices as well as constantly focussing on putting the customer and their needs, at the heart of everything they do.”
“For the first time in the history of the awards, which dates back over two decades now, we have the added excitement of a joint winner in the highlight category of, MAN Truck & Bus Dealer of the Year.”
MAN Truck & Bus UK Ltd’s 2023 Dealer of the Year
Joint Winners – WG Davies (Swansea) and DSV Commercials Ltd.
Upon announcing the category - MAN Truck & Bus UK Ltd’s 2023 Dealer of the Year, Stefan commented, “This is a special moment as we have never had such a close point score in the history of the awards, it simply shows how even the points tally and business commitment was throughout the year.
With almost 300 miles between the joint winners, WG Davies Swansea, in South Wales, and DSV Commercials, in North East Lincolnshire, when reviewing the scores it was neck and neck throughout the year and this is why we are thrilled to jointly award WG Davis (Swansea) and DSV Commercials as our 2023 Dealers of the Year.
“Both WG Davies (Swansea) and DSV Commercials were consistent high achievers, equally demonstrating an eagerness to please their customers. They demonstrated an unwavering determination and enthusiastic approach to improving all facets of their businesses and over the last twelve months, they have individually shown true dedication in delivering outstanding levels of customer service and support. Independently their attention to detail in organising parts campaigns, parts stock holding and excellent customer service, has paid dividends meaning they can both offer their customers first time fix solutions, on time, every time. This is a huge individual effort and I’d like to congratulate both businesses.” Concluded Stefan.
Upon receiving the award, Roger Davies, Managing Director, WG Davies Swansea, said: “It’s an honour to accept this award on behalf of the team at Swansea. Across the entire business, the team's commitment to supporting our customers and their vehicles is nothing short of amazing.
“Focussing on pure customer service is at the forefront of everything we do and as I speak for the team I know that we are all delighted. Winners in 2021, runners up last year and now winners again in 2023, you can't get any better than that.” Concluded Roger.
Receiving the joint award of 2023 Dealer of the Year, Chris Marshall, Director DSV Commercials, commented: “Focussing on delivering the ultimate customer service journey is what the entire team at DSV Commercials do every day and this win demonstrates the team's hard work, commitment, professionalism and consistency.
“We have a motto in our business, which is: when a customer asks for help and assistance the answer is an unwavering and instant – Yes We Can. This simply puts the needs of the customer at the forefront of what we do, day in and day out. In 2022 it was great being shortlisted, now winners in 2023, I’m thrilled to accept this on behalf of team DSV Commercials, giving our team the recognition that they richly deserve.” Concluded Chris.
Shortlisted for the Award category of - MAN Truck & Bus UK Ltd’s 2023 Dealer of the Year - were…
· WG Davies - Swansea
· DSV Commercials - Immingham
· A N Richards Ltd – Froncysyllte
Throughout 2023 the team at A N Richards Ltd continued to impress, woo customers with their outstanding level of service and build on their Customer First and Foremost promise. This unwavering commitment was brought to light when company secretary, Johanna Cooke, was awarded MAN Truck & Bus UK Ltd’s award category - Impact Driver of the Year. This award recognises an individual who simply goes above and beyond, striving for excellence across all areas of business.
