closed 10th Sep 2023
Area Service Manager job
Area Service Manager
•
"Carlisle, North West Edinburgh, Scotland Glasgow West, Scotland Newcastle, North East Perth, Scotland", , GB
Up to £55,000 per year
Apply Now
Job Details
Contract: Full-Time
Department: Service & Support
Job Description
Area Service Manager – Volvo Bus
Location: Covering Geographic Patch Scotland/ Northern England
Salary £55,000 dependent on experience (Inc Company Car Scheme)
As we venture into the UK Market with our new fully electric buses, we are seeking an Area Service Manager to join our Service Market Team. If you thrive in a fast-paced, challenging but rewarding environment that is focused on delivering a second-to-none customer experience, then this could be the role for you.
As an Area Service Manager, you will be Volvo Buses' first-line contact with customers and dealers to ensure our customers receive a best-in-class experience. Your main responsibility will be to investigate and resolve technical, service, and commercial aftermarket issues, working closely with customers and regional dealer teams. You will manage the resolution of customer concerns, ensuring a high level of focus and priority on individual actions and concerns. Moreover, you will drive customer and key customer liaison meetings and support the development of customer business opportunities.
As our Area Service Manager, you will collaborate with Volvo Bus Service Manager, the Regional Dealer teams, Volvo Action Service, and Volvo Bus Technical Support team. You will also be in direct liaison with customers, ensuring their concerns and issues are effectively addressed.
WHAT VOLVO GROUP CAN OFFER YOU:
We believe in investing in our employees' growth and well-being. Here are some of the benefits you can enjoy:
Location: Covering Geographic Patch Scotland/ Northern England
Salary £55,000 dependent on experience (Inc Company Car Scheme)
As we venture into the UK Market with our new fully electric buses, we are seeking an Area Service Manager to join our Service Market Team. If you thrive in a fast-paced, challenging but rewarding environment that is focused on delivering a second-to-none customer experience, then this could be the role for you.
As an Area Service Manager, you will be Volvo Buses' first-line contact with customers and dealers to ensure our customers receive a best-in-class experience. Your main responsibility will be to investigate and resolve technical, service, and commercial aftermarket issues, working closely with customers and regional dealer teams. You will manage the resolution of customer concerns, ensuring a high level of focus and priority on individual actions and concerns. Moreover, you will drive customer and key customer liaison meetings and support the development of customer business opportunities.
As our Area Service Manager, you will collaborate with Volvo Bus Service Manager, the Regional Dealer teams, Volvo Action Service, and Volvo Bus Technical Support team. You will also be in direct liaison with customers, ensuring their concerns and issues are effectively addressed.
WHAT VOLVO GROUP CAN OFFER YOU:
We believe in investing in our employees' growth and well-being. Here are some of the benefits you can enjoy:
- Professional growth and development: Unlock your potential through various training and development opportunities.
- Company bonus: Enjoy a 5% yearly bonus provided by the company.
- Company car scheme (choice between diesel and hybrid models)
- Pension scheme: Matched up to 7% of your salary, including death in service cover.
- Medical Insurance: Medical insurance coverage is provided by Bupa.
- Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
- Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
Your responsibilities will include:
- Providing technical advice/help to the Regional Dealer technical team concerning specific customer or product issues.
- Reporting any product quality/performance concerns back to Volvo Bus through the appropriate channels.
- Assisting in fault diagnosis, problem investigation, field trials, and service actions as required.
- Highlighting and managing Customer VORs (Vehicle Off Road) to maintain a high level of customer uptime.
- Advising customers on Volvo Bus warranty and campaign/policy actions, managing warranty claims within agreed budget parameters.
- Following up on Regional Dealer Campaign performance and ensuring appropriate customer reporting.
- Liaising with the Regional Dealer team to ensure effective Bus Technician / Bus Key Technician training and coaching platform exists for effective customer support.
- Recognising and developing customer business opportunities, and working with the Regional Dealer team to maximize these opportunities.
Key Skills:
- Knowledge of the Bus and Coach Industry and a strong technical background.
- Demonstrate knowledge of modern vehicle systems, electronics and diagnostics,
- HNC or equivalent qualification in engineering
- Proven problem-solving skills using a methodical and cost-effective approach.
- Strong organisational skills, with the ability to handle numerous tasks simultaneously and prioritise issues.
- Ability to search out, analyse, and present new ideas for continuous improvement.
- Full and clean driving license.
- Willingness to travel and stay away from home as and when the role requires.
Apply Now or Recommend a Friend: If you are ready to take on this exciting challenge and be part of Volvo Bus's growth journey, apply now! Alternatively, if you know someone who would be perfect for this role, recommend them to us.
Additional Benefits
- Company Pension
- Bonus Scheme
- Company Car
- Private Healthcare
About the Company
Volvo Buses is one of the world’s leading provider of sustainable people transport solutions. It is a part of Volvo Group. The offer includes premium city- and intercity buses, coaches, and bus chassis as well as services for increased productivity, uptime and safety. Volvo Buses has sales in 85 countries and a global service network with more than 1,500 dealerships and workshops. The manufacturing sites are in Europe and in North and South America. The head office is in Gothenburg, Sweden. For more information visit http://www.volvobuses.com
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