Parts Advisor job
Job Details
Job Description
- Rygor Auto: Heathrow Van
- Up to £31,000 pa
- 42.5 hours a week - on a three-week rota of either 06:00 to 15:00, 11:00 to 20:00, and 08:00 to 17:00, with 30 minutes unpaid break. Additionally, one in three Saturdays.
Your Role: Parts Advisor
Rygor Auto is looking for an experienced and dedicated Parts Advisor to support its growing team and deliver exceptional service to its valued customers. This is a fantastic opportunity for someone passionate about customer care who has a strong understanding of parts operations and brings a commercial mindset to maximise stock control and sales.
The ideal candidate will have prior experience as a Parts Advisor or in a similar parts-related role within the automotive industry. You will be confident using technology and ability to use all appropriate modules of Keyloop/Kerridge.
You will add value by ensuring the smooth running of their parts department, contributing to both customer satisfaction and business performance.
Day to day, you will be:
- Greeting parts customers on site, making them feel welcome and providing exceptional customer service
- Assisting technicians by looking up and providing the parts needed for vehicle repair
- Answering phone calls and assisting walk-ins and wholesale customers with their parts needs
- Tracking and booking in all incoming or outgoing parts
- Proactively source alternative parts and solutions, leveraging creative problem-solving and supplier networks to minimise downtime and keep customer vehicles operational.
- Handling parts payment collection and making sure all parts are billed appropriately
- Packaging and shipping parts back to the manufacturer
- Refer to the parts manual to identify the right part for the make and model and year of vehicles being serviced
Benefits for you
- An extra day off for your Birthday
- Business closes on 24 December and 27 December in 2025, so you can enjoy your time off over the festive period
- 23 days of annual leave per year PLUS Bank Holidays
- Four times death in service benefit.
- Working for an official Great Place to Work™️ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing and Development.
- Awarded Armed Forces Covenant Silver Award (RLS)
- Working with our award-winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
- Auto-enrolment pension.
- Self-development journal
- Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies
- Enhanced Maternity and Paternity pay policies.
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders.
- Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training.
- Long service recognition and annual leave increase after 5 years’ service.
- Branded uniform
- Charities of the Year programme, Army Sport sponsors and community engagement initiatives
Our Process
Additional Benefits
- Company Pension
- Death in Service Cover
About the Company
Rygor Group are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024 and running four new vehicle maintenance units in 2025.
Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards. They also received the Silver award for their onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one.
They are officially a Great Place to Work™ (four years running), and their company culture truly reflects their core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what they do, and so is creating an environment where their team can thrive.
Rygor Group comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of their team members, they have secured their position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.
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