closed 3rd Oct 2023
SERVICE ADMIN AND ADVISOR job
Job Details
Job Description
WORKING HOURS: MONDAY – FRIDAY 08:30 – 17:00
SALARY STARTING FROM £26,000 PLUS EXCELLENT BENEFIT PACKAGE
- Create job cards, checking for existing parts and service WIPs and campaigns
- Clarify for the customer and workshop the basis for repair
- Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- Inform customer of outstanding campaigns and arrange for work to be completed
- Ensure all MOT appointments are planned
- Meet and greet all customers on arrival in a professional and friendly manner
- Agree timescales for unscheduled work with customers and follow through to completion
- Order and organise parts from outside suppliers
- Organise the loading and costing of MOTs in our onsite ATF lane
- Maintain and monitor the site's Health and Safety files
- Assist with driver defects
- Ensure all equipment in the workshop is kept up to date
- Liase with the Workshop Foreman and team
- ABILITY TO BUILD RAPPORT AND POSITIVE RELATIONSHIPS – Working with the customer to build professional relationships to ensure all customer requirements are scheduled in a timely manner.
- ABILITY TO PRIORITISE AND MANAGE MULTIPLE TASKS AT ONCE – Manage tasks from the customer externally and internally within the workshop, ensuring all tasks are completed in the desired time frame.
- FORWARD THINKER, USING OWN INITIATIVE UNDER PRESSURE– Be able to overcome any obstacles that present themselves under pressure whilst ensuring the customer’s needs are still met.
About the Company
Have you got the experience that you believe will be suitable to fulfil this amazing position? If so, we would love to hear from you!
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
If you feel you have the skills and expertise for this challenging role then please apply today.
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