Service Advisor - Birmingham
Greenhous DAF
About the role
We’re looking for a confident, customer-focused Service Advisor to become a key part of our skilled and friendly team at our busy Birmingham site.If you thrive in a fast-paced environment, enjoy delivering exceptional service, and want to be part of a trusted brand within the commercial vehicle industry, we’d love to hear from you.Working Hours: Monday to Friday, 7.00 am to 4.30 pm, i.e. 45 hours per week, 30 minutes lunch break (unpaid).Salary: Negotiable, will be discussed at interview stageOther duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.Key Responsibilities:Greet customers in a professional, friendly manner and act as the main point of contact throughout their service or repair.Book in vehicles for service, repair, and MOT using internal systems.Provide clear explanations of work required, costs, and timescales.Keep customers updated on progress and communicate any additional work required.Handle customer queries and complaints promptly and effectively.Prepare accurate job cards and ensure technicians have all required information.Monitor job progress and ensure timely completion to meet customer expectations.Liaise with the workshop team to schedule workload efficiently.Check completed work, raising any issues with the Service Manager.Assist with ensuring key steps have been taken to assist with achieving KPIs.Ideally, we are looking for:Previous experience as a Service Advisor Aftersales role within the motor trade (preferred).Excellent customer service and communication skills.Strong organisational skills and ability to manage a busy workload.Confident IT userFull UK driving licence (Desirable).In return we’ll offer:As a permanent Greenhous employee, you will be entitled to:30 Days Holiday Including 8 Bank HolidaysCompany Sick Pay That Increases With Length Of ServicePension With Greenhous ContributionCareer Development OpportunitiesEmployee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket ShopsQualified Mental Health First AidersFree Will Writing ServiceFree Mortgage Advice ServiceFree Eye Tests For VDU UsersFree Flu Jabs If You Are Ineligible Through The NHSOn-Site Parking (Site Specific)Cycle To Work SchemePeriod Positive WorkplaceEAP – Employee Assistance Program Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers. Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.