Service Advisor

The Opportunity

As a Service Advisor, smooth daily operation of the Service Reception working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.

The Specifics

•To control and maximize service & repair bookings. Interpreting customer's

requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule

•Support and maintain customer’s service schedules, MOT and O Licence requirements.

•Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.

•Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.

•Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.

•Ensure Health & Safety and safe work practices are met at all times within this positions working environment.

•Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required

•Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation

•To validate & update DMS marketing records for existing customers or create record for new customers

•To raise job cards for each vehicle, ensuring that all required supporting documentation/check shave been completed and recorded

•To promote other services and products to customer as appropriate

•To liaise effectively with all the service advisors, parts staff and workshop controller

Some important characteristics we are looking for

•Excellent organisational skills

•Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers – this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle Industry

•Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals

•Technical awareness of motor vehicles, analytical and administrative skills

•An ability to work as a team player within a busy department

•An ability to work unsupervised and adhere to strict deadlines

•Flexible approach to working hours

•Initiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risks

•Develops job knowledge and expertise (theoretical and practical) through continual professional development, demonstrating an understanding of different organisational departments and functions.

•Ability to use all appropriate modules of the DMS, particularly workshop loading and point of sale

•Should possess strong self-organizational skills

•Ability to work calmly in an environment that can be pressured

Benefits of working at Iveco Retail

•24 days annual leave per year

•Carry over up to 5 days annual leave per year

•1 x Life Assurance

•Duvet Day

•Company Pensions contribution of up to 5%

•Private Medical Insurance

•Attractive over time rates of up to 130%

•Bonus, incentives and commission schemes

•Monthly Recognition Awards

This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.

Iveco Retail wants to work with the best people, no matter their background or qualifications. So, if you are passionate about learning new things, have great experience, talent, and passion, you will fit right in.

Job Type: Full-time

Additional pay: Bonus scheme
Ability to commute/relocate: Reading, RG7 4AZ: reliably commute or plan to relocate before starting work (required)

Licence/Certification: Driving Licence (preferred)

Work authorisation: United Kingdom (required)

Work Location: In person

Reference ID: Service Advisor at Iveco Retail Reading