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closing in 30 days (8th Feb 2025)

Service Coordinator job

Service Coordinator

Scania Bradford, BD6 1YA, GB Remote
Competitive per year
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Job Details

Hours: Shifts
Contract: Full-Time
Department: Service & Support

Job Description

Service Coordinator

Salary starting from £29,008  plus an excellent benefits package.
Working Hours: 4 on 4 off 07:00 - 19:00

We have an exciting opportunity for someone who has outstanding customer service skills to join the team as a Service Coordinator. Scania Assistance provides 24/7 breakdown assistance, where you will be the customers’ first point of contact, right the way through to closing the case once it has been resolved. You will be committed to providing high quality customer service and have excellent attention to detail to ensure our customers experience the best service.
 
Key Responsibilities:
 
  • Receive customer calls relating to breakdowns and recovery of Scania vehicles and support the customer through the rectification process and a successful conclusion. 
  • Communicate with repair workshops on behalf of the customer to ensure the customer’s vehicle is mobile again within reasonable timescales.
  • Guarantee payment to the repairing workshop on behalf of the customer.
  • Continuously inform and keep all parties updated on the progress of each case.
 
Closing Date : 08/02/2025

Requisition ID:  7946
Number of Openings:  1.0
Part-time / Full-time:  Full-time
Permanent / Temporary:  Permanent
Country/Region:  GB
Location(s):  Bradford, GB, BD6 1YA
Required Travel:  0-25%
Workplace:  Hybrid

About the Company

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

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