Service Invoice Administrator job
Job Details
Job Description
£26k pa (OTE £31k)
Mon – Fri, 08:00am – 17:00pm
Your Role
- Taking responsibility for monitoring the team and individual performance to ensure targets are achieved.
- Ensuring that all company policies and procedures applicable to your area or responsibility are always adhered to.
- Make sure that the service process is upheld at all times, by identifying aged WIP and ensuring the job pack and invoicing is carried out to manufacturers standards.
- Uphold Rygor’s company values of being Rewarding, Reliable and Respectful and be committed to Setting Standards for your customers and colleagues alike.
This role will be a great fit for you if:
- Exemplary communication skills via email, telephone, and face to face.
- Excellent organisation and administration skills.
- Brilliant at managing your time and meeting deadlines.
- Customer service focused.
- Product knowledge.
- Process driven.
- Ability to work effectively within a team environment, actively contributing to team goals as well as individual targets.
- Great IT proficiency.
- Flexible and adaptable to change.
- Attention to detail.
- Data analysis.
- Keen to learn, progress and develop your skills.
- Desirable - Mercedes Benz Truck & Van knowledge, Kerridge/Keyloop , Xentry , VEGA / EVA , Wis / Asra , retail invoicing experience.
Our Values & Behaviours
Rewarding
- We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.
Reliable
- Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.
Respectful
- We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you have the necessary industry qualifications for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
- Working for an official Great Place to Work™️.
- Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
- Access to 100s of employee perks on Perkbox.
- Auto-enrolment pension.
- Access to our wellness programme and Employee Assistance Programmes.
- Mental Health First Aiders.
- Reward and recognition programmes, including our annual setting standards awards.
- Annual appraisals programme and progression opportunities.
- WeCare EAP (2nd opinions from GPs, 6-weeks free counselling)
- Enhanced maternity and paternity
- Menopause policy
- Manufacturer training.
- Rygor’s own online Training Hub.
- Long service recognition.
- Bonus opportunities
- Death in service benefit.
- Ongoing investment in company facilities and work environments.
Additional Benefits
- Company Pension
- Bonus Scheme
- Death in Service Cover
About the Company
We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.
Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in January 2023.
We have multiple industry and network awards under our belt and provide exceptional customer service, which Sets Standards. What’s more, we are officially a Great Place to Work™️, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.
✅ Hiring Process
We shortlist CVs online, so make sure to include information about yourself that makes you stand out
A short screening call with our hiring manager or a member of our people team
Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better
If your application is successful, we’ll be excited to make you an offer
Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.
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