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Service Manager/Workshop Controller – DAF Dealership, Bathgate job
Service Manager/Workshop Controller – DAF Dealership, Bathgate
DAF
•
Blackburn Road, Bathgate, West Lothian, EH48 2EY, GB
Competitive per year
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Job Details
Hours: Monday to Friday
Contract: Full-Time
Department: Service & Support
Job Description
Lothian DAF Bathgate is seeking a highly motivated and experienced individual to join their successful team in Bathgate, West Lothian. This is a combined role offering the opportunity to lead and manage the workshop while ensuring its smooth operation.
The Role:
- Oversee the efficient running of the Service Department, driving growth and development of workshop facilities.
- Control the allocation of work to a team of 11 Technicians and 2 Apprentices (across two shifts) to meet departmental KPI’s.
- Ensure the timely flow of job cards through the workshop and to administration.
- Liaise effectively with Service Reception, Workshop Foreman, and Technicians.
- Provide strong leadership and direction to achieve the highest levels of customer service and financial performance targets.
- Maintain a strong focus on workshop efficiencies and meet all relevant KPI’s.
- Analyse fluid contamination samples.
- Update Dealer/Manufacturer systems (Keyloop, Kerridge), DAFCheck, Techshare).
- Assist technicians with any technical issues.
- Secure customer authorisation for additional work.
- Ensure all work is completed correctly, competently, and within expected timescales.
- Finalise and sign off job cards.
The Ideal Candidate:
- Proven track record in a similar Service Manager or Workshop Controller role within the commercial vehicle industry.
- Strong leadership skills to effectively manage a team and achieve results.
- Excellent commercial vehicle technical knowledge and working understanding of DAF products.
- Proficiency in Keyloop (Kerridge) is an advantage along with other relevant dealership/manufacturer systems experience.
- High level of experience with the ability to prioritise tasks and manage a busy environment.
- Excellent communication and interpersonal skills to liaise with customer, technicians and colleagues.
We Offer:
- Competitive salary package with auto enrolment pension, company vehicle, and additional benefits.
- 22 days holiday (plus Bank Holidays).
- Company pension and death in service benefit.
- Potential for company vehicle.
- Tailored training and development
To Apply:
This is a fantastic opportunity for a highly motivated individual to join a successful team and make a real difference. Apply today!
Additional Benefits
- Company Pension
- Company Car
- Death in Service Cover
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Contact Details
- Ross Newbigging
- 07966 112845
- [email protected]
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