To further enhance the importance of the customer experience, visitors are now greeted in a completely new reception area. This space features a comfortable booking-in and waiting area and a dedicated Sales desk and Parts counter. All elements are designed to reflect the MAN premium brand.
Drivers waiting with their vehicles have a comfortable waiting area featuring vending machines that serve both hot and cold drinks and snacks, mobile phone charging points, and a digital television.
Jason Moore, Head of MAN Truck & Bus Customer Service management, said: "We are extremely excited and very proud of the improvements and updates at our Avonmouth branch. This investment demonstrates our commitment to providing our valued customers with a modern and customer-centric approach. It is supported by the highest levels of service and support."
"MAN Avonmouth is a key location in our network. It's close to the M4-M5 crossroad, two of the country's busiest motorways, and next to Bristol, the second largest city in Southern England after London," added Jason. "Whether you have one MAN vehicle or a fleet of 100, you can rely on the Avonmouth team for fast, efficient, friendly service.”
“This improvement is just the start of many exciting and significant investments in the MAN Truck & Bus dealer network.” Concluded Jason.
Flanked by the River Avon and the Severn Estuary, MAN Avonmouth is 500 metres from junction 18 of the M5, seven miles from the M4/M5 junction, one mile from the M49, and close to the Prince of Wales crossing. This prime location serves the local transport industry and motorway travellers, ensuring direct routes to the West Country, South Wales, the Midlands, and London.
MAN Truck & Bus Avonmouth employs 34 staff, including 19 fully qualified technicians with a combined 150 years of experience in commercial vehicle service. This depth of expertise forms the foundation of the dealership’s technical strength.
In preparation for the transition to eMobility, the MAN Avonmouth facility features a dedicated electric vehicle service and repair bay, along with the necessary tooling to perform Electric Vehicle Maintenance, Diagnostics, and Repair work. Furthermore, to ensure technicians are confident, knowledgeable, and safe around Electric Vehicles, they have been trained to meet the High-Voltage Electric Vehicle standards as specified by MAN Truck & Bus UK.
Covering the full MAN Truck and Bus vehicle range, MAN Avonmouth distinguishes itself through 24/7 roadside assistance, a highly skilled workforce, and status as a centre of excellence for Neoplan Coach products. Its strategic location and quick access to major routes allow it to handle more customer callouts than any other MAN dealership in the South West, demonstrating its operational strength.
The dealership excels in MOT preparation, brake testing, tachograph and speed limiter calibration, electronic diagnostics, and engine and gearbox repairs, supported by an extensive inventory of MAN genuine parts. This suite of services demonstrates the dealership’s capabilities.
MAN Avonmouth is part of a network-wide strategy to enhance service through investment and expansion. Improvements across the UK, including expansions and new developments, all reinforce MAN’s commitment to delivering exceptional customer service and support.
Mark Gowler, Branch Manager, commented: "At Avonmouth, we pride ourselves on delivering focused service to new and used MAN customers. The branch’s location serves local businesses and provides fast and efficient service to vehicles travelling the M5 and M4 corridors."
“This investment is a clear example of the Avonmouth site evolving to meet the needs of our expanding customer base and we all, the entire team, look forward to welcoming customers and supplying them with an enhanced and focused level of fast and efficient service."
The Avonmouth workshop is open between 06:00 AM and 10:30 PM, Monday to Friday, and from 06:00 AM to 01:00 PM on Saturday. To support this, the MAN Mobile24 hour breakdown service operates seven days a week, 365 days a year.