Aftersales Consultant
HGV Traders
About the role
Aftersales ConsultantJob descriptionWe are currently recruiting for a Aftersales Consultant to join our Mercedes-Benz of Blackburn dealership.As a Aftersales Consultant you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same!You will be provided with on the job training by your colleagues and managers and will be joining a supportive and friendly team at Blackburn.We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed. These include:25 days annual leave (not including Bank Holidays) increasing with length of serviceColleague referral fee up to £2,000Discounted Car Purchase Scheme & Colleague Car Benefit OffersDiscounted Service / Parts / Bodyshop servicesTraining and Continual Self-DevelopmentFree Eye Care VouchersCycle To Work SchemePension SchemeEmployee wellbeing servicesFree life assurance equivalent to twice your salaryLoyalty, Above & Beyond and Long Service AwardsDiscounted Shopping PortalWhat will I do on a daily basis?Arranging and booking your customers vehicle servicing appointments via telephone and email.Greet customers and become their point of contact for the duration of their vehicle being within our Workshop.Be able to provide updates and consultatively advise on repair work being or needing to be carried out.Create customer invoices and run through the work that has been carried out on their vehicle.Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.What experience do I need?If you already come from an Automotive Service Advisory background that is fantastic, to be considered for the role we will need to possess the below skillset-An ability to provide tailored customer service and upselling to a wide range of customers.Comfortable working to deadlines and managing customer expectations with regular communication and updates.Happy to manage your own workload and customer base. We operate 142 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 33 counties in England. Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.