closed 12th Jan 2024
Assistant Service Manager - Strood, Kent job
Assistant Service Manager - Strood, Kent
•
Brunswick Road, Medway City Estate, Strood, Rochester, Kent, ME2 4EW, GB
Competitive per year
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Job Details
Hours: Monday to Friday
Contract: Full-Time
Department: Management
Job Description
Key responsibilities include:-
- Liaising with customers over the phone and at the service desk in reference to
* Workshop enquiries
* Invoice queries
* Customer complaints
- Technical support to workshop and customers
- Maintain diagnostic equipment
- Review and assist in achieving the depots KPI’s
- Deputise for the Workshop Manager in their absence.
Management responsibilities:-
- Ensure relevant work instructions are followed and in compliance with all Company Policies
- Ensure that succession plans and suitable training & career development plans are in place for the team, by identifying, planning and booking relevant training to ensure dealer standards are met.
- Ensure sufficient coverage for holiday, sickness or unexpected absence
Essential Qualities include:-
- Confident, professional manner
- Creative and open minded towards innovation and new ways of doing things
- Ability to build strong relationships across the business and with customers
- Utilise self-management to organise, prioritise and manage workload in a flexible manner
- Driven to achieve results
- Good analytical and problem solving skills
- Commercial awareness
- Planning, Scheduling and follow up skills
- Friendly, polite and a team player
- Excellent communication and interpersonal skills
- Highly motivated, flexible and adaptable to meet business needs
- Computer literate
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