Assistant Warranty Administrator - Redbridge

Adams Morey

About the role

Adams Morey are looking for an organised and proactive Assistant Warranty Administrator to join our team in Redbridge.This is a 12-month fixed-term contract covering maternity leave and is an excellent opportunity for someone who is detail-oriented, customer-focused, and eager to contribute to a high-performing service department.As an Assistant Warranty Administrator, you will thoughtfully apply your skills and experience to meet the standards and expectations of both our customers and the company. You will play a key role in ensuring warranty processes run smoothly and efficiently, while actively looking for ways to improve how we work.You will also be encouraged to identify new business opportunities and contribute positively to the ongoing success of the department.Salary: £27,040 per annum (dependent on experience)Hours: Monday to Friday, 8:00am to 5:00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.Key Responsibilities:Submit warranty, CVC and PDI claims to DAF in line with franchise agreement procedures.Ensure correct and timely return of parts in accordance with manufacturer requirements.Manage and reconcile the payment of warranty claims between Adams Morey, DAF and the customer.Apply warranty processes across other franchise agreements held by the businessEnsure accurate and timely completion of all associated documentation.Provide high-quality verbal and written communication, including internal reports, customer documentation and Department of Transport documents.Work in line with company quality processes and operating procedures.Identify and record any issues relating to products, services, processes or systems, and assist in implementing solutions.Take action to prevent non-conformance within the company’s quality system.Adhere to Health & Safety requirements to maintain a safe working environment.Consistently meet targeted processing times and quality standards.Provide cover for other team members during periods of sickness, absence or increased demand.Proactively seek improvements to service department processes and identify additional business opportunities.Work collaboratively with the Service Support Team, Parts Team and Leadership Team.Ideally, we are looking for:Previous administrative experience (warranty or automotive/commercial vehicle environment desirable).Understanding of manufacturer warranty processes (advantageous).Experience using dealer management or information management systems such as Kerridge (desirable).Awareness of Health & Safety requirements within a workshop or service environment.Strong attention to detail and high levels of accuracy.Excellent written and verbal communication skills.Good organisational and time management skills with the ability to meet deadlines.Problem-solving mindset with a proactive approach to continuous improvement.Ability to work independently and as part of a team.Professional and customer-focused approach.In return we’ll offer:Employee Assistance programMental Health First Aiders within the businessFree Flu jabs if you are ineligible through the NHSFree eye test plus £70 contribution towards glasses for display screen usersEmployee discounts on a range of products and services including holidays, days out and supermarket shops30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33Free Independent mortgage advice servicePension SchemeSalary Sacrifice (if eligible)Staff EventsFree parkingCycle To Work SchemeCompetitive SalariesCareer development pathways and trainingQuarterly Star Awards Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.