Automotive Service Advisor Mercedes-Benz Truck & Van

Job Description

Service Advisors
Mercedes-Benz Truck & Van are recruiting for a full-time Service Advisor for our Dungannon depot.

You will be working within a fast paced and busy Mercedes-Benz commercial dealership, who pride themselves on putting the customer first.

Contracted hours of work:

42.5 - Monday to Friday, 08:30 – 17:30
Saturday working on a rotational basis, (08:00 – 12:00) overtime

Job role:

First point of contact for customers with substantial influence on customer satisfaction
Responsible for the preparation and planning of vehicle bookings
Face to face, telephone and email enquiries/bookings from customers and passing on information correctly
Retail invoicing as required
Maintain the highest standards of customer contact and communications
Preparing job packs, checking for recalls and updating Truckfile
Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Advisors
Partake in internal and external audits to ensure dealer standards are maintained

Essential Criteria:

Previous experience in an automotive service operation or in a comparable role within the service sector
Basic technical knowledge and an understanding of service and parts
Excellent customer service skills, with a polite and professional manner
Strong work ethic and good time management
Excellent organisational skills and attention to detail
IT literate: with the ability to navigate and learn new systems

Desirable Criteria:

To be considered for this role please submit an up-to-date CV to Gillian McCrudden

The salary range advertised is dependant on experience.

Job Type: Full-time
Salary: £18,000.00-£25,000.00 per year

Benefits:

Schedule:

Work Location: In person
Reference ID: SADG1223

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