Breakdown Technician

Riverside Consultancy

About the role

Passenger Car Breakdown Technician (Mercedes-Benz)Rygor Auto, Heathrow Passenger Car£17 to £19 p/hr dependent on experience. Overtime paid at time and a half.40 hours, 08:00-17:00, Monday to Friday. 1 in 4 Saturdays.Your RoleIf you are looking to work for an award-winning company which is the UK’s largest Mercedes-Benz Commercial vehicle Dealer Group, AND which has been announced as an official Great Place to Work for three years running, look no further!Rygor Group are looking for an experienced and qualified car and/or van technician to join their brilliant team at their new Mercedes-Benz aftersales dealership in Heathrow. As a breakdown technician, your role will be to keep your customers’ vehicles on the road via quality, safe and compliant maintenance. The right candidate will be able to deliver an exceptional service to the highest quality.️Day to day, you will be:Attending roadside breakdowns for Mercedes-Benz vehiclesCarrying out various mobile repairs for specific fleet customersWorkshop repairs during Breakdown vehicle downtimeProviding STAR quality service to all Rygor customers, representing both the Mercedes-Benz and Rygor brandsWorking to achieve the highest level of roadside fix as possible and actively seeking to encourage any customer who is attended to at the roadside towards being a Rygor Customer and using our WorkshopCompleting own admin tasks and ensuring daily communication back to the site of all work carried out.Ensuring the condition of the vehicle meets the expected standards of appearance and operationMaintaining the correct level of stock on the breakdown vehicle to meet customer demands.Skills & Behaviours Required for this Role:Qualification - You will need to be level 3 (NVQ or City and Guilds or IMI Qualification) in PC/LCV Vehicle Repair and maintenance, plus have experience in carrying out diagnostic and service repairs. What’s more, you will need the ability to identify worn and faulty components in accordance with the DVSA Standards and have a current, full UK driving license for the relevant vehicle classes.Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.Motivation - To ensure personal and team success, being motivated is essential and is a key part of your role and it is part of being a brilliant team player.Attention to Detail- Precision in diagnosing issues and conducting repairs to ensure vehicles meet safety and performance standards.Time Management- Ability to prioritise and complete tasks within timeframes to meet customer demands and maintain workshop efficiency.Benefits for you:Overtime opportunities paid at 1.5 basic hourly rate.Saturdays are paid at overtimeA day off for your BirthdayBusinesses close on 24th December and 27th December in 2025, so you can enjoy your time off over the festive period.23 days of annual leave per year plus Bank HolidaysFour times death in service benefitBranded uniform and boot allowance.Working for an official Great Place to Work™️ and UK Best Workplace for three years running!Working for a Best UK Workplace for WellbeingWorking for a UK Best Workplace for Development.Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement AwardsRecipients of the Silver Award under the Armed Forces Covenant.Auto-enrolment pensionEnhanced Maternity and Paternity pay policiesAccess to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)Mental Health First AidersToolbox insuranceReward and recognition programmes, including our annual Rygor Group AwardsAnnual appraisals programme and progression opportunitiesManufacturer training and access to our in-house training hubLong service recognitionOur ProcessWhen applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.Managing your dataWe care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you by email or phone throughout the recruitment process so that we can keep you updated regarding your application. Rygor Auto are an award-winning multi-franchise dealer group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has developed and gone from strength to strength in recent years. They have invested in extensive renovations of their sites across the country and continue to open new sites too, including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site, which opened in Heathrow in the Spring of 2024. They have multiple industry and network awards under their belt and provide exceptional customer service. What’s more, they are officially a Great Place to Work™️ three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable and Respectful.