Credit Collections Apprentice
Volvo Financial Services
About the role
Location: Warwick, GB, CV34 5YAPosition Type: StudentLocation: Warwick CV34 5YA, Salary: Up to £21,000 depending on experience Volvo Financial Services is a vital part of that journey, supporting Volvo Group customers and dealers across the UK and Ireland. Responsible for financial solutions that help businesses invest, grow, and move forward with confidence. Reporting directly to the Collections Manager, you will work alongside two Senior Collections Officers and a Collections Officer. You will be supporting the day-to-day running of the Collections department, combining customer contact, account maintenance and account administration. You will also collaborate with a range of internal teams across the Group, including Credit, Customer Service and Finance. What you will doContact customers by telephone and email to discuss overdue balances and agree on suitable next stepsAssist with managing direct debit mandates, amendments and cancellations.Investigate payment issues, reconcile accounts and help resolve queries and disputesRaise unresolved cases and collaborate with other departments to resolve issuesAssist with reporting, unallocated payments, and other routine operational tasksContribute ideas to process improvement and digital tools, including Power Platform solutionsWho are you?GCSE grade 4, or equivalent, in Maths and EnglishConfident in both verbal and written communicationComfortable having difficult conversations.Detail-focused and willing to investigate issues thoroughlyComfortable using Microsoft Office and Excel with an interest in learning new systemsExperience in customer service is an advantage, but not necessaryWhat we can offer:Pension scheme: We offer a matched pension scheme of up to 5% of your salary.Healthcare Coverage: Access to healthcare coverage through Bupa,Employee Assistance Programme: Take advantage of wellness, mindfulness and counselling services to support your overall well-being.Holiday Allowance: Start with 25 days plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.Discounts on various purchases: Enjoy savings on shopping vouchers and cinema ticketsFitness perks: Access MyGymDiscounts and MyActiveDiscounts.Free on-site GymApply now! Ready to take the next step, or interested in learning more about Volvo Financial Services? YouTubeLinkedInWebsite Please note that to be eligible for this course, you must have a minimum of Grade 4 GCSE in Maths and English We value your data privacy and therefore do not accept applications via mail. What’s in it for you?We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.Job Category: Commercial Financial ServicesOrganization: Volvo Financial ServicesTravel Required: No Travel RequiredRequisition ID: 32813 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.
Requirements
- Company Pension
- Private Healthcare
Job details
- Experience
- Experience in customer service
- Education
- GCSE grade 4, or equivalent, in Maths and English
- Hours
- Monday to Friday