CRM Administrator

Marshall Motor Group

About the role

CRM AdministratorFull-time, Monday to Friday, based out of our Mercedes-Benz Southampton StoreBenefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount schemeThe RoleAre you ready to join a small, passionate team at a genuinely exciting time of growth and transformation? This role sits at the heart of our CRM operations, playing a pivotal part in how we manage and maintain our customer data across the business. You’ll be working with large volumes of structured data, ensuring accuracy and consistency, and using your analytical mindset to spot trends, troubleshoot issues, and support the Group.We’re looking for someone who’s confident with Microsoft Excel and databases, has a keen eye for detail, and thrives in a fast-paced environment where ownership and time management are key. You’ll collaborate closely with our Marketing and Data Protection teams, as well as the wider group and our retail stores, helping to ensure our CRM systems run smoothly and securely. With on-the-job training and support from your immediate team, this is a brilliant opportunity to utilise your current skills make a real impact.What you will doCRM Data AdministrationUpdate and maintain customer and vehicle records in all CRM systemsTroubleshoot data quality inaccuracies and liaise with relevant stores/colleagues to ensure amendments are madeData & ReportingProduce regular performance, sales and aftersales reports relating to data quality and communicate to the businessSupport data analysis to identify trends and opportunities for business growthMarketing & Customer Contact SupportAssist with extracting and supplying customer contact lists for marketing campaignsEnsure scheduled customer communications are processed and supplied in a timely mannerCompliance & Data SecurityEnsure customer records are managed in line with GDPR regulations and the Group’s compliance guidelinesAssist in maintaining accurate records for audit purposesWho you areIf you're someone who thrives on precision and enjoys working with data in a structured, organised way, this role could be a perfect fit. You’ll bring strong attention to detail and excellent data entry skills, along with a solid working knowledge of Microsoft Excel and other Office tools. Your ability to manage large volumes of information, communicate clearly and professionally, and solve problems proactively will be key to your success. Whether you’ve previously worked in an administrative or CRM support role, or have experience in data analysis and reporting across multiple systems we would love to hear from you. Confidence with IT systems and an understanding of GDPR and data protection requirements will also help you hit the ground running.Our Commitment to DiversityOur policy is to employ the best-qualified people and provide equal opportunities for the advancement of employees, including promotion and training. We do not discriminate against any person based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.Job Types: Full-time, PermanentWork Location: In personBenefits:Employee discountFree parkingOn-site parkingPrivate medical insuranceReferral programme Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate over 135 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.