CSR (Customer Service Representative) job
CSR (Customer Service Representative)
Job Details
Job Description
Location: Perth, GB, PH1 3UF
Position type : Full time - Permanent
Volvo Trucks is renowned for delivering high-quality commercial vehicles and outstanding customer service. Our Perth site is committed to maintaining this reputation by providing superior support to our customers. We are currently seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team and be the first point of contact for our valued clients.
What you will do
Customer Relations & Reception Management:
Be the face of Volvo Group UK, offering exceptional service by managing the reception area and acting as the main point of contact for customers. Your friendly and professional demeanor will set the tone for every interaction.
Take charge of the planning and scheduling of customer service appointments, ensuring smooth operations by coordinating the workshop planner and customer service plans with precision.
Handle the seamless booking of MOTs and both planned and unscheduled work in compliance with VOSA requirements, ensuring that every detail aligns with industry standards.
Keep customers in the loop by providing timely updates before, during, and after any work is completed. Maintain accurate records in the workshop planner and relevant systems to ensure smooth communication across teams.
Update customers and workshop teams on contract types and work progress, proactively liaising between the two to ensure all incremental work is authorised promptly.
Ensure the accuracy of job documentation received from the workshop, reviewing it meticulously to ensure smooth billing and service completion.
At the point of vehicle collection, prepare and provide invoices to customers. Resolve any queries or objections quickly, maintaining a positive relationship. Follow up after the service to ensure customer satisfaction and address any concerns.
Support the depot with various administrative tasks, contributing to the efficiency of the operation and ensuring every detail is managed with care
Who are you?
- Be able to work in an organised & methodical manner in a fast moving environment
- Have a friendly and helpful nature with the desire to deliver excellent customer service
- To be able to effectively communicate to customers and colleagues
- To be able to identify customers’ needs & propose appropriate solutions
- Attention to detail
- Negotiation skills
- To be able to remain calm and patient in a dynamic business environment
- Flexible and positive approach to changing circumstances and changing priorities
- Team Oriented
- Basic knowledge of Word, Excel & Outlook applications & general computer literacy
- Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service)
- Company bonus scheme - paid quarterly up to a max of 5%
- Contributory Pension scheme + Health Cash Plan + Life Insurance
- Discount on Renault cars & Electric Car Salary Sacrifice Scheme
- Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years
Additional Benefits
- Company Pension
- Bonus Scheme
About the Company
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
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