Customer Care Advisor
Motus Truck & Van - Mercedes-Benz
About the role
Motus Truck & Van have an exciting opportunity for someone to join our fabulous team in Ipswich.We’re expanding our team, and we are looking for a dedicated, motivated Truck customer care advisor with excellent communication skills.Do you have. . .Previous experience in customer service?Experience with volume work?Able to work within a team?If your answers are YES… then you may be the person, we have been looking for!What will you be doing?Be responsible for raising Truck Inspections for group and adding any relevant defect work from the previous Inspection.Effectively manage inbound truck booking calls whilst exceeding mystery shop criteriaReact efficiently to the customer alert platform (Cockpit) and contact customers to inform of any warnings regards to their vehicle’s current status & update diary as requiredEffectively manage inbound Truck sales enquiries & allocate to sales execs whilst adhering to process and using the CRM platformAny further administration tasks to support the wider group and Truck service departmentsEnsure that customer expectations are met dailyAny further administration tasks to support the wider group and service departmentsEnsure that customer expectations are met dailyDaily focus on Key Performance Indicators to achieve the required standardResolve customer related issues in a profession and timely manner, keeping the Senior Service Advisor aware of progressionDeliver dealer & manufacturer standards to the customerTo understand customers entitlement regarding Zero Tolerance on DowntimeTo have a good understanding of “Uptime” and the accessing the systemKey Skills & CompetenciesHigh level of customer satisfactionAttention to detailProcess orientatedCommunication & listening skillsFlexible and adaptable to changeHours & Salary:Monday - Friday, 09:30am - 18:00pmSalary of £23,795.20 per annum plus company bonus (On target earnings you can earn up to £33,995)Who are we looking for?The successful candidate will have:A positive can-do attitudeThe ability to produce work to a very high standardA team player mentalityAn awareness of Health and Safety procedures/policiesOur Company Benefits:When you join Motus Truck & Van from Day 1 you'll have access to a comprehensive benefits package including:Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of serviceAuto-enrolment Pension Scheme with employer contributionMedical insurance discounted schemeCareer developmentReferral bonus if you introduce your friendsDiscounted days out with family and friendsRetail discounts saving £££'s on shopping and dining outSalary FinanceFamily & Friends Discounted Car SchemeOn-site Mental Health First AidersDiscounted Healthcare SchemeX2 basic salary Life AssuranceInternal engagement initiativesUniform providedAs an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all. Job Type: Full-timePay: £23,795.20-£33,995.00 per yearAdditional pay: Bonus schemeSchedule: Monday to FridayWork Location: In person Here at Motus Truck & Van we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Truck & Van wants to be part of your future. Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Truck & Van we encourage all to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for. Motus Truck & Van is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely based on skills and experience.