Customer Care Advisor job
Customer Care Advisor
Job Details
Job Description
Do you have. . .
- Previous experience in customer service?
- Experience with volume work?
- Able to work within a team?
- Be responsible for raising Truck Inspections for group and adding any relevant defect work from the previous Inspection.
- Effectively manage inbound truck booking calls whilst exceeding mystery shop criteria
- React efficiently to the customer alert platform (Cockpit) and contact customers to inform of any warnings regards to their vehicle’s current status & update diary as required
- Effectively manage inbound Truck sales enquiries & allocate to sales execs whilst adhering to process and using the CRM platform
- Any further administration tasks to support the wider group and Truck service departments
- Ensure that customer expectations are met daily
- Any further administration tasks to support the wider group and service departments
- Ensure that customer expectations are met daily
- Daily focus on Key Performance Indicators to achieve the required standard
- Resolve customer related issues in a profession and timely manner, keeping the Senior Service Advisor aware of progression
- Deliver dealer & manufacturer standards to the customer
- To understand customers entitlement regarding Zero Tolerance on Downtime
- To have a good understanding of “Uptime” and the accessing the system
- High level of customer satisfaction
- Attention to detail
- Process orientated
- Communication & listening skills
- Flexible and adaptable to change
Monday - Friday, 09:30am - 18:00pm
Salary of £23,795.20 per annum plus company bonus (On target earnings you can earn up to £33,995)
Who are we looking for?
The successful candidate will have:
- A positive can-do attitude
- The ability to produce work to a very high standard
- A team player mentality
- An awareness of Health and Safety procedures/policies
When you join Motus Truck & Van from Day 1 you'll have access to a comprehensive benefits package including:
- Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of service
- Auto-enrolment Pension Scheme with employer contribution
- Medical insurance discounted scheme
- Career development
- Referral bonus if you introduce your friends
- Discounted days out with family and friends
- Retail discounts saving £££'s on shopping and dining out
- Salary Finance
- Family & Friends Discounted Car Scheme
- On-site Mental Health First Aiders
- Discounted Healthcare Scheme
- X2 basic salary Life Assurance
- Internal engagement initiatives
- Uniform provided
Job Type: Full-time
Additional Benefits
- Company Pension
- Bonus Scheme
- Company Car
About the Company
Here at Motus Truck & Van we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Truck & Van wants to be part of your future. Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria.
At Motus Truck & Van we encourage all to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for. Motus Truck & Van is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely based on skills and experience.
HGVTraders.com prioritizes your safety. We never use WhatsApp for candidate communication or request sensitive information during applications. For a secure job search experience, visit JobsAware for free expert guidance on safer work environments.
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