Customer Care Advisor

HGV Traders

About the role

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Introduction Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the process from the moment they call us until the final invoice is paid. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.This is us, your new colleagues You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger and we speak 21 different languages in order to support all of our customers.We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might prevent that. This is the job Resolve financial queries:Deliver on the VAS KPI’s on Cash flow and Accounts Receivable by ensuring that invoices are paid in time.Liaise with dealers to secure corrections to invoice errors.Represent the Finance Team in the monthly market meetings, taking ownership of invoice quality, outstanding invoices etc.Own the full process of a customer/dealer query, from the moment we receive it until it is fully resolved:Investigate what happened and liaise between all relevant parties.Drive the conversation forwards to resolve the problem in a timely manner.Conclude the query, assigning responsibility and securing any financial resolutions.Contribute to Volvo’s continuous improvement by sharing relevant feedback within VAS, to the markets and other stakeholders to improve future performance.Are you the one? You are a proactive problem solver, able to look at the bigger picture and enjoy negotiating a resolution between parties with different perspectives.You are customer focused, always striving for the best possible service and solution for our customers.You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.You are comfortable working towards deadlines and targets.You are well organised and appreciate the value of attention to detail.You like working in a team, supporting and lifting each other up.You are fluent (written and verbal) in English. French and/or Italian are an asset.What's in it for you? Competitive salary, with meal vouchers, transport costs, shift allowance, etc.Well-being servicesRestaurant on siteOpportunity to grow within the companyGood work life balancePossible to work 50% (2-3 days) from homeInternational environment This is a temporary assignment for 3 months with possibility of prolongation if the business requires.We aim for a start date on the 2nd of September.Due to summer holidays, applications will be processed as from mid-August. We value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Group People & Culture, a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment. You will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead.