Customer Service Advisor - DAF Fleet Services - Devizes
Ford & Slater
About the role
CUSTOMER SERVICE ADVISORDo you want to work in a fast paced, friendly, office environment? Due to substantial growth, we currently have an exciting position as a Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet. As a Customer Service Advisor, we can offer you:Salary of up to £26,000 (depending on your Customer Service Advisor experience)Quarterly team bonus of up to £1,250 (up to £5,000 a year)Excellent DAF Customer Service Advisor training & development opportunities – in house and manufacturer’s22 days holiday (plus statutory), rising to 25 days after 5 years serviceEmployee recognition competitionsHosting our own mini events, food days and much moreTeam building activities offsiteEmployee assistance programmeCareer progression opportunitiesPensionDeath in service life insurance schemeCycle to work schemeWho are we looking for as a Customer Service Advisor:Ideally, you will have the following skills / experience but training will be provided:Most importantly, you’ll have a can do attitude.Enjoy troubleshooting and have the ability to think on your feet.A proven track record of providing world class customer service.Exceptional communication skills both written and verbal.A high level of IT literacy and comfortable speaking to clients on the phone and using email.Be organised, resilient and have the ability to work on your own initiative.Any experience of Fleet Management or the automotive sector would be an advantage but not essential.Full UK driving licence (preferred).The Customer Service Advisor role / responsibilities include (but not limited to):To be a customer service champion. Ensure our clients fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plan’s and communicate these to customers. Document all correspondence with clients in the appropriate system or database. General administration duties required for the smooth running of the Customer Service Department.Working Monday – Friday, 8am to 5pm.Apply today to start your Customer Service Advisor journey with DAF Fleet ServicesNo agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful. Thank you for your understanding.