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closed 20th Oct 2023

CUSTOMER SERVICE APPRENTICE job

CUSTOMER SERVICE APPRENTICE

BELLSHILL, , GB
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Job Details

Contract: Full-Time
Department: Service & Support

Job Description

Are you methodical, well organised and a strong communicator?

Do you have a willingness to learn, combined with a good attention to detail?

If you are looking to work towards an Intermediate Level Apprenticeship in Customer Service and keen to gain your experience in a large automotive manufacturer, then we want to talk to you.

We have an amazing opportunity for someone that is ready to start an apprenticeship and keen to ‘earn while you learn’ from our branch in Bellshill.

Our Service team ensure that all elements of the customer journey are dealt with quickly and efficiently whilst maintaining the highest levels of customer service. In this role, you will work closely with our Technicians in the workshop to plan expected work volumes, so in order to make the most of resource available, you will canvas and book in work to suit the requirements of the workshop. You will need to correctly interpret internal and customer instructions so that you can accurately report on work carried out, so a keen eye for detail is essential. You will be the main point of contact for our customers throughout the service process and therefore will provide them with realistic timescales and manage expectations if delays are expected. Once the work needed has been identified by our Technicians, you will collaborate with our Parts team to ensure the correct part can be sourced and then raise an invoice to cover the charges to the customer.

In order to thrive in this role, it would be ideal if you had some experience of using Microsoft packages such as Excel and Outlook but this is not essential as full training will be provided. You will have a cool, calm, collected manner with a customer service focus, but most of all you will be motivated with a ‘can do’ attitude.

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.

Additional Benefits

  • Company Pension
  • Bonus Scheme
  • Company Car

About the Company

We’re proud to be part of the international MAN Group and its 260+ year heritage. MAN Truck & Bus UK is a TRATON SE company and one of Europe’s leading commercial vehicle manufacturers and transport solution providers. With an annual turnover of over 9.5 billion euros (2020), our award-winning product portfolio includes vans, trucks, buses, luxury coaches, diesel and gas engines.

As well as our products, customers benefit from nationwide Dealer Network support, and with 67 service points throughout the country, we’re well on our way to being recognised as the most reliable road transport service provider. To achieve our aims, we anticipate and understand our customers' ever-evolving needs in a fast-paced, dynamic marketplace. We’re focusing on our innovative uptime principle and unique fleet management programme.

At the heart of our operations are the team members who drive our success – our people are our Pride. Since 1992, we’ve been supporting and enabling our people to take pride in delivering the kind of personable service that our customers and business partners have come to know us for. And that’s even before we get to the quality engineering and technological excellence they expect from the MAN brand.

Our products are special. From vans weighing a total of 3.0 to 5.5 tons, trucks in the 7.49 to 44-ton total weight range to heavy special-purpose vehicles with a total towing weight of up to 250 tonnes: we’re a full-range provider covering all weight classes. The company also produces urban and intercity buses, coaches and bus chassis under the MAN brand, as well as van-based minibuses and luxury coaches under the NEOPLAN brand. Industrial engines round off our portfolio for marine, on-road and off-road applications, as well as comprehensive services relating to mobility.

With a record eight times winning the International Truck of the Year Award and more than 100 years of history, our product range proves that efficiency is more than just a trademark for MAN. If you share our ambitions, we’d be proud to have you join us on our journey.

Join the Pride.

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