Customer Service Contract Administrator
Volvo Trucks
About the role
Location: Warwick, GB, CV34 5YAPosition Type: ProfessionalSalary: £26,227, depending on experience and up to 5 % Company bonusLocation: Warwick – Hybrid 3 days a week in the office At Volvo Trucks, our mission is to keep our customers’ vehicles on the road and their businesses moving. Our Service Contracts play a vital role in delivering this, and you will support our Service Contract Administration team. If you’re looking for a role to showcase your customer focus, communication, and administration skills, this could be the perfect opportunity! Join the team at Volvo Trucks as a Customer Service Contract Administrator. What Volvo Trucks can offer you!Professional growth and development: Access various training and development opportunitiesPension scheme: We offer a matched pension scheme of up to 5% of your salary.Medical Insurance with access to Bupa Holiday allowance: Start with 25 days and watch it grow to 30 days with length of service and bank holidays. You can buy up to 5 extra holiday days! Maternity and Paternity leave: Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.Discounts on shopping vouchers, cinema tickets, MyGymDiscounts and MyActiveDiscounts, holidays and travelAccess to an on-site gym and canteen, which serves hot meals throughout the week To see more about our benefits: Volvo Group Employee Benefits What you will do:You will be the first point of contact for UK-wide customers and dealer enquiries regarding service contracts. You will be the person our dealers and customers rely on to keep things moving and ensure every case is handled with care and precision. Receive, manage, and prioritise customer and dealer enquiries via email and phoneAssign cases accurately within the wider team using Salesforce and other internal toolsSupport contract case management, including checking documentation and preparing amendments and extensionsManage dealer communications and case handling primarily via SalesforcePrepare and issue customer communications, including excess mileage invoices, annual price increase letters and completed contract documentationMaintain customer data across systems to support invoicing accuracy, working with colleagues in the UK, Ireland and Sweden to resolve corrective actions Who are you?You will come from a customer service backgroundConfident communicator, able to engage with internal and external stakeholders at all levelsComfortable analysing/interpreting high volumes of dataYou will have a Continuous improvement mindset and always be looking to develop longer-term solutions for managing customer enquiriesProficient in MS Office, especially Excel and Word (including mail merges)Experience using CRM or other case management systemsEnthusiastic and adaptable approach to tasks and challenges Take a look at Volvo Trucks and what it's like to work here: Social Channels: Facebook LinkedIn Instagram TikTok Glassdoor Indeed YouTubeWebsite: Volvo Trucks UK and Ireland If this role sounds like a good fit, Apply Now!All Volvo Group adverts are advertised for a minimum of 10 working days. We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: Occasional TravelRequisition ID: 29925 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.