closed 22nd Sep 2023
Customer Service Receptionist job
Job Details
Job Description
Bellshill ML4 3LU
Full-Time – Permanent
Up to £26,000 (dependent on skills & experience) + overtime + benefits
Overview:
We are looking for a confident and customer service focused receptionist to join the Renault Trucks team at our Dealership in Bellshill. You will be the first point of contact for our customers, whether that’s in person in our reception area, over the telephone or by email. You’ll need excellent customer service skills as you will be multi-tasking, anything from booking in vehicles, updating customers with progress reports, invoicing to administration support for the Service and Parts Managers. We are looking for an individual who enjoys being part of a small busy team, no two days will be the same! Teamwork is key and working together to achieve results will ensure our customers receive the best service.
Hours: We are looking for a CSR who can be available to work between the hours of 07.00-18.00 and there is sometimes an opportunity to work overtime/weekends.
Job Role:
- Greeting customers in a courteous manner, interpreting their requirements and completing necessary paperwork to enable work to be undertaken.
- Scheduling routine maintenance for customers using our internal systems
- Raising job cards and invoicing
- Monitoring the Work In Progress (WIP) to keep it under control
- Keeping customers updated with likely completion times and contacting customers to inform them of any additional work required
- Issuing accurate quotations to gain the necessary authority to complete the work.
- Liaising with the workshop to develop service contract opportunities
What can we offer you?
- 30 days holiday (including Bank Holidays) rising to 33 days after 5 years
- Full induction training and on-going training and development
- Free on-site parking
- Contributory pension scheme (employer contribution up to 5%)
- Life assurance
- Excellent benefits package including an Employee Assistance Programme and a Cycle to Work scheme
- Access to a wide range of employee discounts including half price cinema tickets, discounted gym membership and lots of shopping and social discounts.
Who are you?
- Good communicator, both written and oral
- Customer focussed and great at building strong working relationships
- Excellent customer service skills
- Computer literate, particularly with Excel & Word with the ability to quickly pick up new systems
- Experience within a Vehicle Dealership and knowledge of vehicle booking systems and times (advantageous)
Additional Benefits
- Company Pension
About the Company
At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.
You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.
Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, Eicher, Rokbak, cellcentric, Prevost, Nova Bus and Volvo Penta.
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