Customer Service Receptionist
Renault Trucks
About the role
Location: Bellshill, GB, ML4 3LUPosition Type: ProfessionalCustomer Service Receptionist Location: Bellshill ML4 3LUContract Type: Full-time, PermanentWorking Hours: Monday to Friday, 9:00 am – 6:00 pmWe are looking for a confident and customer service-focused receptionist to join the Renault Trucks team at our Dealership in Bellshill. You will be the first point of contact for our customers, whether that’s in person in our reception area, over the telephone or by email. You’ll need excellent customer service skills as you will be multi-tasking, anything from booking in vehicles, updating customers with progress reports, invoicing, to administration support for the Service and Parts Managers. We are looking for an individual who enjoys being part of a small, busy team; no two days will be the same! Teamwork is key and working together to achieve results will ensure our customers receive the best service.What you will doGreeting customers in a courteous manner, interpreting their requirements and completing necessary paperwork to enable work to be undertaken.Scheduling routine maintenance for customers using our internal systemsRaising job cards and invoicingMonitoring the Work In Progress (WIP) to keep it under controlKeeping customers updated with likely completion times and contacting customers to inform them of any additional work requiredIssuing accurate quotations to gain the necessary authority to complete the work.Liaising with the workshop to develop service contract opportunitiesWhat’s in it for you?Pension scheme: We offer a matched pension scheme of up to 5 % of your salary, with incremental benefits based on length of service, including death in service cover.Health Care Plan: Benefit from free comprehensive health care plan provided by BHSF for you and your family.Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.Generous holiday allowance: Start with 30 days (including Bank Holidays) rising to 33 days after 5 years.Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.Fitness perks: Access MyGymDiscounts and MyActiveDiscountsEnhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave. For more details regarding our benefits, please follow the link: volvo-employee-benefits-document.pdf (volvogroup.com)Who are you?Good communicator, both written and oralCustomer-focused and great at building strong working relationshipsExcellent customer service skillsComputer literate, particularly with Excel & Word, with the ability to quickly pick up new systemsExperience within a Vehicle Dealership and knowledge of vehicle booking systems and times (advantageous) Interested? Then apply now, we look forward to hearing from you!We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Renault TrucksTravel Required: No Travel RequiredRequisition ID: 24325 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.