Customer Service Representative - Bellshill
HGV Traders
About the role
Customer Service Representative - Bellshill
Location: Bellshill, GB, ML4 3LU
Position Type: Professional
Salary: Competitive + life assurance + health care plan + car scheme + pension + holidays + industry leading discounts & more fantastic benefits
Shifts: Monday to Friday (9am – 6pm)
As Customer Service Representative (CSR) you will be responsible for delivering high-quality support to customers, dealers, and partners. You will ensure timely resolution of inquiries related to trucks, parts, services, and warranties while maintaining Volvo’s strong reputation for reliability and customer satisfaction.
What you will do
Act as the first point of contact for customer inquiries via phone, email, or digital platforms
Provide accurate information on Renault Trucks products, services, parts, and warranties
Coordinate with dealers, service centers, and internal departments to resolve issues
Handle order processing, tracking, and follow-ups for parts and services
Manage and document customer interactions in CRM systems
Escalate complex or technical issues to appropriate teams
Support aftersales services, including maintenance scheduling and service updates
Ensure compliance with company policies and service standards
Maintain strong customer relationships and deliver a positive brand experience
What's in it for you?
Pension scheme: Matched up to 5% of your salary, including death in service cover.
Health Care Plan: Benefit from a free comprehensive health care plan provided by BHSF for you and your family.
Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
Exclusive discounts on a range of purchases: Save on shopping vouchers, cinema tickets, holidays, travel, and more through MyActiveDiscounts and MyGymDiscounts.
Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
Experience required:
Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industries
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic technical understanding of vehicles or willingness to learn
Proficiency in CRM systems and Microsoft Office
We value your data privacy and therefore do not accept applications via mail.
Job Category: Sales & Services
Organization: Renault Trucks
Travel Required: No Travel Required
Requisition ID: 33777
About the company
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.
Requirements
- Previous experience in customer service
Benefits
- Company Pension
- Private Healthcare
Job details
- Experience
- Not specified
- Education
- Proficiency in CRM systems and Microsoft Office
- Hours
- Monday to Friday (9am – 6pm)