Customer Service Representative - Broxburn
Volvo Trucks
About the role
Location: Broxburn, GB, EH52 5NDPosition Type: ProfessionalCustomer Service Representative (CSR) – Broxburn Salary: £32,500 per annum + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefitsShifts: Dayshift - Monday to Thursday (7.00am - 3.30pm) Friday (7.00am - 2.30pm and Backshift - Monday to Thursday (9.30am - 6.00pm) Friday (9.30am - 5.00pm) As Customer Service Representative (CSR) you will be responsible for delivering high-quality support to customers, dealers, and partners. You will ensure timely resolution of inquiries related to trucks, parts, services, and warranties while maintaining Volvo’s strong reputation for reliability and customer satisfaction. What's in it for you:33 days holiday including bank holidaysLife assuranceCompany pensionOvertime availableCareer progression and trainingHealthcare plan with access to dental insuranceEnhanced paternity/maternity/foster leaveReferral schemes earn yourself £1000!Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!What you'll do:Act as the first point of contact for customer inquiries via phone, email, or digital platformsProvide accurate information on Volvo Trucks products, services, parts, and warrantiesCoordinate with dealers, service centers, and internal departments to resolve issuesHandle order processing, tracking, and follow-ups for parts and servicesManage and document customer interactions in CRM systemsEscalate complex or technical issues to appropriate teamsSupport aftersales services, including maintenance scheduling and service updatesEnsure compliance with company policies and service standardsMaintain strong customer relationships and deliver a positive brand experience Experience required:Previous experience in customer service, preferably in automotive, logistics, or heavy equipment industriesStrong communication and interpersonal skillsAbility to multitask and work in a fast-paced environmentBasic technical understanding of vehicles or willingness to learnProficiency in CRM systems and Microsoft OfficeWe value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: Occasional TravelRequisition ID: 30162 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.