Customer Service Representative job
Customer Service Representative
Job Details
Job Description
CSR - Customer Service Representative - Bury St Edmunds
Salary up to £30k (dependent upon skill set and experience)
Monday to Friday
0900hrs to 1700hrs
1 in 3 Saturdays @ overtime, time and a half
Volvo Trucks is renowned for delivering high-quality commercial vehicles and outstanding customer service. Our Bury St Edmunds site is committed to maintaining this reputation by providing superior support to our customers. We are currently seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team and be the first point of contact for our valued clients.
- To manage the Reception area and be the main point of contact for customers
- Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
- Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
- Ensuring customer contact is maintained, updating the customer, the workshop planner and any relevant systems before, during after any work is undertaken
- Update the customer and workshop regarding contract type
- Actively liaise and co-ordinate between customer and workshop on progress and ensure timely authorisation of all incremental work is received
- · Ensure accuracy of job documentation received from the workshop
- Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries or objections on a timely basis
- Undertake follow up after service / repair visit to check customer satisfaction
- To carry out any depot administration tasks as required within your role
Who are you?
· Have a friendly and helpful nature with the desire to deliver excellent customer service
· To be able to effectively communicate to customers and colleagues
· To be able to identify customers’ needs & propose appropriate solutions
· Attention to detail
· Negotiation skills
· To be able to remain calm and patient in a dynamic business environment
· Flexible and positive approach to changing circumstances and changing priorities
· Team Oriented
· Basic knowledge of Word, Excel & Outlook applications & general computer literacy
- 25 days holiday raising to 30 days with service
- healthcare plan with access to dental insurance
- Company pension
- referral scheme (earn yourself £1000)
- Many discounts for family and friends on High St Retailers, travel, theme days out, gym memberships plus much more
Additional Benefits
- Company Pension
About the Company
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
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