Customer Service Representative
Volvo Financial Services
About the role
Location: Warwick, GB, CV34 5YAPosition Type: ProfessionalCompetitive Salary Working Hours: 37.5 hours per week, 8:30 AM to 4:30 PM At Volvo Financial Services, we provide tailored financial solutions that enable Volvo Group customers to invest in trucks, buses and construction equipment. Our team manages the full administration of finance contracts from set up through to completion. As part of this team, you will input new contract information into our systems and review documentation to ensure accuracy and compliance. You will then activate contracts in line with established procedures. You will also manage any contract changes that arise throughout their lifespan. If you are looking to build your career in administration within a fast paced financial services environment, this could be the opportunity for you.What we can offer:Professional growth and development through access to training and development opportunitiesMatched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service coverAccess to Bupa medical insuranceEmployee Assistance Programme offering wellness, mindfulness and counselling support25 days holiday, rising to 30 days with length of service, plus bank holidaysYou can buy up to 5 days extra Holiday! Discounts on shopping vouchers, cinema tickets, holidays and travelAccess to an on-site gym and canteen, which serves hot meals throughout the weekAccess to MyGymDiscounts and MyActiveDiscountsEnhanced family friendly policies including maternity leave with 6 months full pay and 6 months half pay, and 5 weeks paternity leave You can learn more about the rewards and benefits of working at Volvo Group here: Volvo Group Employee Benefits Who are you?Experience in administration is desirable, though full training will be providedHighly detail-oriented, with the ability to manage documentation accuratelyComfortable working in a structured, process-driven environmentFlexible, adaptable, and keen to learnConfident managing enquiries through email and internal systemsProficient in using systems and MS Office 365Strong communication skills to collaborate effectively with colleagues and stakeholdersResponsibilitiesYou will be reporting to the Operations Manager and work closely with a team of Customer Service Representatives.Most of your work will be administration and contract management, with all enquiries managed efficiently through internal systems and emailInput new contract information accurately into our systemsConduct thorough checks on required documentationActivate contracts in line with established proceduresManage and process changes to contracts during their lifecycleRespond to customer queries providing clear and timely supportWork flexibly across tasks to support the smooth running of the teamTake the next step in your career and join the team at Volvo Financial Services!All Volvo Group adverts are open for a minimum of 10 working days from the posting date.We value your data privacy and therefore do not accept applications via mail. What’s in it for you?We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.Job Category: Administrative & Business SupportOrganization: Volvo Financial ServicesTravel Required: No Travel RequiredRequisition ID: 29464 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.