Customer Service Representative - Reading
HGV Traders
About the role
Customer Service Representative - Reading
Location: Reading, GB, RG2 0TG
Position Type: Professional
Experienced Truck Service Advisor / Customer Service Representative (CSR) – Reading
Salary: £30,000 per annum + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefits
Shifts: Monday to Friday (8.30am - 5.30pm)
Drive Your Career Forward with Volvo Trucks Reading!
We are looking for an experienced Truck Service Advisor / Customer Service Representative (CSR) to join our busy team.
If you have a proven background in commercial vehicle service, enjoy building strong customer relationships, and thrive in a fast-paced workshop environment, we'd like to hear from you
As the first point of contact for our customers, you'll play a key role in delivering an outstanding service experience from vehicle check-in through to collection. Working closely with our workshop team, you'll ensure repairs and maintenance are managed efficiently while keeping customers fully informed throughout the process.
We can offer you
33 days holiday including bank holidays
Life assurance
Company pension
Overtime available
Career progression and training
Healthcare plan with access to dental insurance
Enhanced paternity/maternity/foster leave
Referral schemes earn yourself £1000!
Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!
Who are you?
We're looking for someone who has:
Previous experience as a Truck Service Advisor, Commercial Vehicle Service Advisor, or in a similar aftersales customer service role.
A strong understanding of commercial vehicle maintenance and workshop operations.
Excellent customer service and communication skills.
The ability to remain calm and organised while managing multiple priorities.
Strong administrative and IT skills.
Experience using dealer management systems..
full UK driving licence an advantage
What will you be doing
Act as the first point of contact for customer inquiries via phone, email, or digital platforms
Provide accurate information on Volvo Trucks products, services, parts, and warranties
Coordinate with dealers, service centers, and internal departments to resolve issues
Handle order processing, tracking, and follow-ups for parts and services
Manage and document customer interactions in CRM systems
Escalate complex or technical issues to appropriate teams
Support aftersales services, including maintenance scheduling and service updates
Ensure compliance with company policies and service standards
Maintain strong customer relationships and deliver a positive brand experience
Apply today and help keep our customers moving with Volvo Trucks Reading
We value your data privacy and therefore do not accept applications via mail.
Job Category: Sales & Services
Organization: Volvo Trucks
Travel Required: Occasional Travel
Requisition ID: 34187