Customer Service Supervisor - Coventry
HGV Traders
About the role
Customer Service Supervisor - Coventry
Location: Coventry, GB, CV3 4PW
Position Type: Professional
Competitive salary + bonus scheme!
Working: Monday to Friday - 0800hrs to 1600hrs (1/2 hr unpaid lunch).
Lead the team that keeps customers moving!
We are looking for an experienced and motivated CSR Supervisor to join our Volvo Truck & Bus team. This is an excellent opportunity for a customer-focused professional with strong leadership skills and a passion for delivering exceptional service.
About you
Previous experience in a supervisory role within the automotive, commercial vehicle, or heavy truck industry.
Excellent customer service and communication skills.
Strong organisational and leadership abilities.
Good knowledge of workshop operations and service processes.
Ability to prioritise tasks and perform well under pressure.
Computer literacy, including workshop management systems and Microsoft Office.
Knowledge of Volvo Truck and Bus products/systems an advantage
What will you be doing
Supervise and support the Customer Service Representative (CSR) team to ensure excellent customer service.
Manage daily workshop and service reception operations.
Schedule customer appointments and coordinate with workshop staff to maximise efficiency.
Ensure customer enquiries and concerns are handled professionally and resolved promptly.
Monitor service quality and maintain Volvo standards for customer satisfaction.
Prepare and review service documentation, quotations, and invoices.
Build and maintain strong relationships with customers, fleet operators, and suppliers.
Coach, mentor, and develop team members to improve performance and productivity.
Monitor key performance indicators (KPIs) and implement continuous improvement initiatives.
Ensure compliance with company policies, health and safety regulations, and Volvo operational standards
What’s in it for you?
Competitive salary + bonus
25 days holiday raising to 30 days + bank holidays with service
Generous pension plan
Enhanced maternity/paternity/foster leave
Heathcare plan with access to dental insurance
many discounts for yourself, family and friends including High St retailers, trave/hotel, theme park days out, plus many more!
Ongoing training and professional development.
Career progression opportunities within the Volvo Truck & Bus network.
Ready for the next move?
If you are a motivated leader who is passionate about customer service and operational excellence, we would love to hear from you.
We value your data privacy and therefore do not accept applications via mail.
Job Category: Sales & Services
Organization: Volvo Trucks
Travel Required: Occasional Travel
Requisition ID: 34205