Customer Uptime Controller

Due to a year of substantial growth, we currently have an exciting opening for you to join our highly skilled and collaborative team as a Customer Uptime Controller in our fantastic DAF Fleet Services organisation in Devizes.  We are part of one of the largest and most respected DAF dealer groups in Europe and DAF are the largest truck manufacturer in the UK with record growth and award winning trucks year on year.  We offer our clients bespoke Fleet Management Solutions to improve their operations and allow them to focus on their business requirements.

As a Customer Uptime Controller, we can offer you:

Who are we looking for as a Customer Uptime Controller:

We’re looking for someone who is passionate about delivering an exceptional customer experience and ensuring our customers’ vehicles stay on the road where they belong. While training will be provided, the ideal candidate will bring the following skills and qualities:

The Customer Uptime Controller role / responsibilities include (but not limited to):

The principle objective of the team is to provide great customer service through making our customers fleet more available on a day to day basis and by communicating thoroughly to ensure they can plan for scenarios that arise as a result of their vehicles being off the road. 

You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK. You will have day to day responsibility for Vehicle Off Road (VOR) progress and escalation channelling through third party partners and suppliers.

Mitigating VOR downtime and proactive reduction via a robust process of liaison, support and working with other providers through our large portfolio of support to deliver great service through prioritisation and issue resolution. Communicate with vehicle manufacturers over specification or part issues. Ensure cost control is adhered to at all times.

Working Monday – Friday, 8am to 5pm.

Apply today to start your Customer Uptime Controller journey with DAF Fleet Services. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.