Dealerpoint Manager - Edinburgh
Volvo Trucks
About the role
Location: Broxburn, GB, EH52 5NDPosition Type: ProfessionalSalary: Up to £62,000, Company Car and Performance Related Bonus scheme Location: Broxburn, EdinburghTravel: Occasional Travel At Volvo Trucks, we are driven by purpose and a commitment to keeping the world moving in a safe and sustainable way. Our people and our values sit at the heart of everything we do and we continue to set global standards through innovation and a deep belief in progress. As the Dealerpoint Manager for our Broxburn site you will take full ownership of the daily operation and the total performance of the Dealership. You will have the freedom to shape direction, develop your people and continually improve how the site operates.This is a leadership role where your decisions make a real difference. Your mission will be to create a high-performing culture where your team feels supported and where customers experience exceptional service every time.What Volvo Trucks Can Offer You:Professional growth and development: Unlock your potential through various training such as Orca and Cobra management level training courses.Pension scheme: We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death in service cover.Company Car: Choice between an Electric or Hybrid car after the probation period.Health Care Plan: Benefit from a free Health Cash Plan and Bupa Cover.Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.Generous holiday allowance: Start with 25 days and Bank Holidays, rising with length of service.Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.Fitness perks: Access MyGymDiscounts and MyActiveDiscountsEnhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave. You can learn more about the rewards and benefits of working at Volvo Group here: Volvo Group Employee BenefitsWho Are YouYou are an experienced and confident leader who thrives in a fast-paced commercial environment. You combine people-focused leadership with strong operational and financial accountability and you are comfortable leading a complex Dealerpoint with high standards and clear expectations. You will bring: Experience operating at a similar level within the commercial vehicle/truck industry with an understanding of customers operating needsA proven track record of leading teams and managing a dealership or service operationStrong commercial acumen with the ability to plan, forecast and deliver against budgetA visible and engaging leadership style that builds trust, ownership and paceExperience developing colleagues through structured performance management and talent processesConfidence using business systems, including SuccessFactors, Salesforce, Dealerpoint, Excel and Microsoft toolsA strong customer focus with the ability to turn insight and feedback into measurable improvementsWho Will You Work Closely WithYou will manage the Edinburgh Dealerpoint and the local VNU operation, working closely with the Service Market Director and Business Controller to deliver regional objectives. Your Direct reports, 3 Workshop Controllers, Parts Supervisor and 2 Customer Service Representatives, while having around 40 indirect reports across technicians, parts and service teams. You will also collaborate with Warranty, Sales and central support teams and build strong customer relationships to continually strengthen service delivery and loyalty.What Will You DoYou will ensure consistent delivery, strong customer experience and continuous improvement aligned to Volvo Trucks ambitions. Build and manage annual budgets and forecasts in partnership with Finance and regional stakeholdersStrengthen colleague capability through coaching, structured learning and meaningful development conversationsDrive customer experience improvement through insight, feedback and CRM activity, strengthening loyalty and REx performanceEnsure compliance with ISO standards, health and safety requirements and all corporate and franchise policiesSupport credit control through effective management of the Dealerpoint debtor listidentify opportunities for improvement and implement clear and effective action plansContribute to regional objectives and play an active role in shaping future plans See what it's like to work as a Dealerpoint manager for Volvo Trucks: Callum Rowling, Dealerpoint Manager Apply Now!All Volvo Group adverts are advertised for a minimum of 10 working days from the posting date. We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: Occasional TravelRequisition ID: 27337 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.