Field Service Coordinator - FTC 1 year
Volvo Trucks
About the role
Field Service Co-ordinator - FTC 1 year - (Maternity Cover)Location: Croydon, GB, CR0 4XBPosition Type: ProfessionalLondon South (Croydon) Flexible office hours - 42.5 hrs per week with 1/2 unpaid lunch We are looking for a Field Service Co-ordinator to join us! Working within the field service engineering department, direct impact on the key processes and factors that influence customer satisfaction. As interface between the Bus customers, the regions field service engineers and the dealers the role provides a point of contact for the customer and dealer network covering planning, VOR and additional work requirements. What you will doAs a Field Service Coordinator, you’ll be the vital link between the field, workshops, and internal teams. You’ll help ensure service operations run smoothly, technical issues are resolved efficiently, and downtime for our customers is kept to a minimum.Key responsibilitiesTo ensure that all service, repair, campaign and other work identified through Volvo, customer and or other systems is planned and allocated in accordance with both Manufacturer, VOSP and customer requirements, and that all work is completed to time.To ensure the identification, planning and distribution of parts to the field-based engineers in support of all allocated work demands.Ensure that all planned and identified work is converted into a work instruction with all relevant supporting documentation.To ensure whenever necessary that repair authorisations and order numbers are sought in advance.Manage, maintain and communicate all work plans to customers and field service engineers.Confirm and agree details of planned & unplanned visits with customers, including re-plan of any outstanding defects.Produce VOR communication report for selected customers.Proactively promote benefits and up-sell products and services to the customer including service point on-lineAssist where necessary with the invoicing to reduce WIP.Produce and explain invoice to customer at point of pro-forma, resolve any queries or objections on a timely basis.Follow up after service / repair visit to check customer satisfaction as per WPP process. What we are looking forExperience in field service coordination, technical support, or service operationsStrong organizational and communication skillsTechnical understanding of trucks, buses, or heavy vehicles (or a strong willingness to learn)Ability to manage multiple priorities in a fast-paced environmentCustomer-focused mindset with a collaborative approachProficiency in relevant systems and tools (service management systems an advantage) What’s in it for you?We offer a solid package of compensation and benefits, plus you will enjoy: 25 days holiday + bank holidaysCompany pension planHealthcare with access to dental insuranceMany discounts for yourself, family and friends We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: Occasional TravelRequisition ID: 28721 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.