Fleet Service Advisor
Sentinel Fleet Managment
About the role
Employee BenefitsPaid OvertimeIncreased holiday entitlement with length of service.Recruitment incentive awards.Healthcare scheme.Cycle to work scheme.Working Hours - 4 on, 4 off, 11 hour shiftsJob SummaryDo you want to work for only half a year! Working for a well-established Fleet company, one who prides itself on staff retention, progression, and training? We are looking for someone to hit the ground running with being a Customer Service advisor for such a big company in Alfreton. If this is an interest of yours, please apply today!Main Duties and ResponsibilitiesTo personally provide excellent standards of customer serviceUnderstand and demonstrate tremendous customer care and rapport buildingDisplay good listening skills to identify customer needsDeal with all internet, email and phone enquiriesConfidently make and answer calls in a professional manner whilst adhering to company policies and following best practiceWork as part of a team to achieve personal and department objectivesManage, respond, and log all incoming email enquiries on appropriate systemsKeep and update reports and call logsPerson SpecificationCustomer service experience – within a contact centre or retail / salesCustomers first contactDealing with emergency vehicle breakdowns and general defects/compliance eventsLiaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.Ability to prioritise and identify services required for warranty, damage.Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.Understanding compliance importanceExcellent communication skills – via phone and emailAbility to adapt and work well with peopleWell-spoken and uses professional and polite mannerismsGood listening skillsDedication – longevity and / or progression within the companyDo you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?Would you like to join a family owned and run Company with over 100 years trading behind it?If so then this may be the job for you!Contact our HR Department to request an application form if you are interested in this position. Please email recruitment@guests.co.uk Sentinel Fleet Management, part of Guest Motor Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century. The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.