Fleet Service Advisor Team Leader job
Fleet Service Advisor Team Leader
Job Details
Job Description
- Paid Overtime
- Increased holiday entitlement with length of service.
- Recruitment incentive awards.
- Healthcare scheme.
- Cycle to work scheme.
- Manage and lead a team of call centre agents.
- Monitor daily activities and performance to ensure that service levels are met.
- Conduct regular team meetings to discuss performance, provide updates, and share best practices.
- Conduct performance reviews and set individual goals.
- Monitor calls to ensure high standards of customer service are maintained.
- Address customer complaints and resolve escalations.
- Implement quality control processes and recommend improvements.
- Organise and deliver training sessions to new and existing team members.
- Excellent communication skills, both verbal and written.
- Strong active listening skills and ability to empathise with customers.
- Ability to multi-task, prioritise, and manage time effectively.
- Proficiency in computer applications, including MS Office.
- Previous experience in a call centre or customer service role Ability to work under pressure and handle challenging situations calmly and effectively.
- Can do positive attitude
- Proven experience in leading and motivating teams.
- Commitment to delivering high levels of customer satisfaction
About the Company
Sentinel Fleet Management, part of Guest Motor Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.
The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.
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