Fleet Service Advisor job
Fleet Service Advisor
Job Details
Job Description
Employee Benefits
- Paid Overtime
- Increased holiday entitlement with length of service.
- Recruitment incentive awards.
- Healthcare scheme.
- Cycle to work scheme.
- To personally provide excellent standards of customer service
- Understand and demonstrate tremendous customer care and rapport building
- Display good listening skills to identify customer needs
- Deal with all internet, email and phone enquiries
- Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
- Work as part of a team to achieve personal and department objectives
- Manage, respond, and log all incoming email enquiries on appropriate systems
- Keep and update reports and call logs
- Customer service experience – within a contact centre or retail / sales
- Customers first contact
- Dealing with emergency vehicle breakdowns and general defects/compliance events
- Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
- Ability to prioritise and identify services required for warranty, damage.
- Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
- Understanding compliance importance
- Excellent communication skills – via phone and email
- Ability to adapt and work well with people
- Well-spoken and uses professional and polite mannerisms
- Good listening skills
- Dedication – longevity and / or progression within the company
Additional Benefits
- Private Healthcare
About the Company
Sentinel Fleet Management, part of Guest Motor Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.
The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.
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