As the Head of Retail Van Sales, you will be responsible for the overall management of our retail van sales division. You will lead a team of retail van sales executives who are showroom-based, ensuring that they meet and exceed their performance targets while providing an exceptional customer experience. Your role will encompass a wide range of responsibilities, including but not limited to:

You will be required to travel to 3 of our sites (Norwich, Welham Green & Ipswich)

**Key Responsibilities:**

1. **Team Leadership:** Manage and motivate the retail van sales executives, setting clear KPIs and performance expectations, and providing coaching and support for their professional development.
2. **Outbound Prospecting:** Drive outbound prospecting activities by utilizing accurate details from our CRM systems to identify potential customers and opportunities.
3. **Stock Profile:** Oversee the management of stock, ensuring a well-balanced inventory, and coordinating with the used stock buyer to manage stock age profiles and preparation turnaround times.
4. **Process Review:** Continuously review and optimize sales processes to enhance efficiency and customer experience, while maintaining retail compliance standards.
5. **Sales Targets:** Develop and implement strategies to achieve and exceed budgeted sales targets for the retail van sales division.
6. **Stock Management:** Effectively manage both physical and pipeline stock, ensuring alignment with customer demand and industry trends.
7. **Aftersales Collaboration:** Collaborate with the aftersales team to ensure key customers receive excellent service levels and support, enhancing overall customer satisfaction.
8. **Manufacturer Relationships:** Cultivate and maintain strong relationships with van manufacturers and suppliers to leverage opportunities and stay updated on industry trends.
9. **Training Programs:** Implement training programs and initiatives to enhance the skills and product knowledge of your sales team.
10. **Customer Experience:** Continuously work to improve the customer journey and experience, ensuring all customers receive the highest level of service and attention.
11. **Central Used Sales Team:** Collaborate with the central used sales team to optimize coordination and support between divisions.
12. **Compliance** Signing off structured customer offerings to maximise profitability and monitoring compliance processes in line with company and FCA policies.

**Qualifications:**

- Proven experience in a senior management role within the automotive retail industry, with a focus on van sales.
- Strong understanding of CRM systems and their effective use for prospecting and sales.
- Track record of meeting or exceeding sales targets and budgetary goals.
- Excellent leadership and team management skills.
- Comprehensive knowledge of retail compliance standards and best practices.
- Effective communication, negotiation, and relationship-building skills.
- Analytical mindset with the ability to forecast accurately.

If you are a dynamic and results-driven individual with a passion for the automotive industry and the ability to lead a high-performing team to success, we would like to hear from you.

Motus Truck and Van Ltd offers a competitive salary and benefits package along with the opportunity to make a significant impact in the world of commercial vehicle sales. Join us and help drive our retail van sales division to new heights!

Job Type: Full-time
Salary: £60,000.00-£75,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Work Location: In person