Mercedes Customer Solution Specialist
RAC
About the role
Drive Your Career Forward with RACRole: Deployment & Communications Specialist – Mercedes-Benz Cars UK Account Location: Bescot Head Office, Walsall (Hybrid after successful probation) Hours: Full-time, 35 hours per week (Mon–Sun, 06:00–22:00) Salary: £20,933.39Why Join Us?We’re looking for an enthusiastic, motivated, and detail‑oriented individual to join our RAC team. As a Deployment & Communications Specialist, you’ll play a vital role in ensuring smooth operations and delivering exceptional customer service for our prestigious Mercedes-Benz Cars UK account.If you thrive in dynamic environments, love collaborating with others, and want to make a real difference, this is the role for you!What You’ll DoDeliver excellence: Provide professional solutions that meet customer needs and business goals.Respond quickly: Manage response times and keep customers updated until their issue is resolved.Stay proactive: Follow up with customers after breakdowns and share timely progress updates.Collaborate: Build strong relationships with colleagues in Roadside Services to deliver outstanding service.Think smart: Choose cost‑effective solutions using RAC’s repair network and third‑party providers.Coordinate resources: Liaise with internal and external contacts to ensure efficient deployment.Manage systems: Use iCAD Dispatch to make strategic deployment decisions and monitor performance.Support compliance: Apply knowledge of contractor arrangements, minimise manual claims, and meet KPIs.Drive success: Contribute to team goals that boost profitability, growth, and customer satisfaction.What You’ll NeedExperience with RAC deployment methods, iCAD systems, and related tools.Ability to meet performance KPIs and compliance requirements.A proactive mindset with flexibility to adapt to change.Strong teamwork and communication skills.Knowledge of National Deployment Centre (NDC) processes.Familiarity with breakdown products, data protection, health & safety, and FCA compliance.What’s in It for You?At RAC, we believe in rewarding our colleagues. Alongside a competitive salary, you’ll enjoy:Bonus scheme eligibility23 days annual leavePension scheme (up to 6.5% employer contribution)Life assurance (2x salary, rising to 4x for pension members, with flexible options up to 10x)Family leave support and resources24/7 confidential personal support service (for you and household members 16+)Car salary sacrifice scheme (after 12 months, including EV options)FREE RAC Ultimate Complete Breakdown Service from day oneDiscounts via Orange Savings portal (retailers, supermarkets, holidays, tech & more)FREE onsite parkingAutomatic enrolment into our Colleague Share Scheme – Owning it Together, giving you a stake in RAC’s future successReady to Shift Gears?This is your chance to showcase your expertise, join an energised team, and contribute to RAC’s reputation for excellence.Apply today and become part of a company where your skills make a real impact and your career can thrive.Together we are all #OrangeHeroes – come be part of our journey!We’re committed to building a diverse, inclusive, and collaborative culture. We welcome applicants from all backgrounds and experiences. At the RAC, we never stand still. It’s what sets us apart and it’s why over 12.5 million members trust us with all of their driving needs. That’s why it’s our mission to be the UK’s number one motoring services provider. We seize every opportunity that comes our way. We’re embracing cutting-edge technology and innovative thinking to deliver a safer, faster and smoother experience for our colleagues and members. By continuing to grow more partnerships and explore new products and digital services, we’ll change the face of motoring services. The RAC has been around for 125 years – but there’s never been a more exciting time to join us. We’re looking for more courageous, confident and passionate people to help us change the landscape of our industry.