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closed 15th Sep 2023

MOBILE24 UK COORDINATOR job

MOBILE24 UK COORDINATOR

SWINDON, , GB
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Job Details

Contract: Full-Time
Department: Service & Support

Job Description

Do you have experience within customer service?

We are recruiting for a Mobile24 UK Coordinator to join our team in Swindon on a full time permanent basis.

In this role you will:

  • Monitor and provide reports on dealer performance within the standards as defined by the company
  • Provide 24-hour UK call out cover for Mobile24 on shift basis with of the Mobile24 Supervisor
  • To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner
  • Assist in developing process improvements to provide a continually improved customer experience

In order to perform this role effectively, you must be customer focused, build and maintain relationships with multiple stakeholders and ensure you resolve issues that may arise with a high level of attention to detail. Some understanding of vehicle components and service technical knowledge would be useful.

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.

Additional Benefits

  • Company Pension
  • Bonus Scheme
  • Company Car
  • Private Healthcare

About the Company

We’re proud to be part of the international MAN Group and its 260+ year heritage. MAN Truck & Bus UK is a TRATON SE company and one of Europe’s leading commercial vehicle manufacturers and transport solution providers. With an annual turnover of over 9.5 billion euros (2020), our award-winning product portfolio includes vans, trucks, buses, luxury coaches, diesel and gas engines.

As well as our products, customers benefit from nationwide Dealer Network support, and with 67 service points throughout the country, we’re well on our way to being recognised as the most reliable road transport service provider. To achieve our aims, we anticipate and understand our customers' ever-evolving needs in a fast-paced, dynamic marketplace. We’re focusing on our innovative uptime principle and unique fleet management programme.

At the heart of our operations are the team members who drive our success – our people are our Pride. Since 1992, we’ve been supporting and enabling our people to take pride in delivering the kind of personable service that our customers and business partners have come to know us for. And that’s even before we get to the quality engineering and technological excellence they expect from the MAN brand.

Our products are special. From vans weighing a total of 3.0 to 5.5 tons, trucks in the 7.49 to 44-ton total weight range to heavy special-purpose vehicles with a total towing weight of up to 250 tonnes: we’re a full-range provider covering all weight classes. The company also produces urban and intercity buses, coaches and bus chassis under the MAN brand, as well as van-based minibuses and luxury coaches under the NEOPLAN brand. Industrial engines round off our portfolio for marine, on-road and off-road applications, as well as comprehensive services relating to mobility.

With a record eight times winning the International Truck of the Year Award and more than 100 years of history, our product range proves that efficiency is more than just a trademark for MAN. If you share our ambitions, we’d be proud to have you join us on our journey.

Join the Pride.

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