Parts Advisor
Mercedes Benz Truck and Van Northern Ireland
About the role
Mercedes-Benz Parts Sales AdvisorWe have opened the doors of our new state-of-the-art Mercedes-Benz dealership in Dungannon and we are seeking a dedicated and knowledgeable Parts Advisor to join our team.The backbone of our operations, the parts team ensure every vehicle has the components it needs, when it needs them. With great communication skills, you will be providing customers with expert product advice along with promotions and offers.Hours of work: 42.5 hours per week; Monday to Friday, 08:30 – 17:30(Saturday overtime working will be on a rotational basis; 08:00 – 12:00)Job Role:To handle all customers/prospective customers in a prompt, helpful and efficient manner both on the telephone and in personCommunicating with customers, giving product advice along with promotions and offersIdentifying and sourcing Mercedes-Benz commercial vehicle parts, processing orders in a timely and accurate mannerUpsell products and vehicle parts accessoriesLocate unavailable items from other suppliers and arrange for deliveryAssist with stock management and with general parts department dutiesMaintain accurate records of inventory levels and assist in stock managementProcess orders and handle transactions efficientlyDelivering excellent customer service to both internal and external customersAptitude, Values & Work Ethic:Positivity with the desire to learn and develop within the dealershipA passion for vehiclesEssential:Experience within a similar role within the motor industryIT literate with the ability to use Microsoft Office and navigate parts cataloguesAbility to communicate effectively with customers by telephone, email and face-to-faceExcellent accuracy and attention to detailA good team player with the ability to work on your own initiativeCommitment to delivering customer excellenceDesirable:Experience of using Kerridge/CDK or a dealer management systemBenefits:Continued Mercedes-Benz accredited training & developmentMercedes-Benz uniforms providedGroup profit share schemeGenerous annual leave entitlement that increases with serviceEmployee activities & events to recognise going the extra mileBirthday gift and long-service awardsBen – Employee Assistance ProgrammeDeath in service benefitSend an up-to-date CV to Gillian McCrudden at gmccrudden@mbtvni.co.uk, visit our careers website or contact 028 90 831 944 for more information.Job Types: Full-time, PermanentPay: £12.60 per hourExpected hours: 42.5 per weekBenefits:Company pensionCycle to work schemeFree parkingOn-site parkingSchedule: Monday to FridayLicence/Certification: Driving Licence (required)Work Location: In personReference ID: PADG1024
Requirements
- Company Pension
Job details
- Experience
- Experience of using Kerridge/CDK
- Education
- IT literate with the ability to use Microsoft Office
- Hours
- Monday to Friday