Parts Advisor job
Job Details
Job Description
PARTS ADVISOR & CUSTOMER SERVICE ROLE
Shift Pattern: Monday - Friday 0800 - 1630 | 40 hour working week
Salary: £12.38 hourly rate |
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
- Be the first contact for customers, identifying service parts requirements and assist in preparing orders are taken & supplied to the correct specification to meet those customers needs.
- Ensure that procedures are correctly carried out for the ordering of goods and their receipt, assisting with the serve counter and helping team members when necessary.
- Ensure that invoices/credits are properly and accurately raised for goods supplied or returned by informing customers of completion times and payment methods.
- Contacting customers if any additional work is required and issue accurate quotations to gain the necessary authority to complete works.
- Ensure warranty claim, VCM and special claims are reconciled correctly, maintaining an efficient filing and retrieval system.
- Assist management & arrangement of customer vehicle workshop booking inspections, servicing and repairs.
- Assist with customer complaints are courteously and efficiently handled & processed.
- Ensure that the administration office is kept clean and tidy and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer Point.
- Attend any training or development activity that is made available.
- Participate in workshop production/customer service administration team meetings.
- Driving License preferred
- Able to identify different parts using catalogues and systems, experience of working with vehicle parts is essential
- Numerical ability to be able to work with part numbers
- Able to communicate with all levels, written and verbally with people inside the company and external customers.
- IT literate to competently use DMS and associated software systems.
- Proactive, enthusiastic and approachable
- Commercial awareness with great customer service
- Flexible and positive approach to changing circumstances and priorities
- Work as a team player along with at times working independently with an open and honest outlook.
- 25 days Holidays + Bank Holidays. Holidays increase to 30 days with service.
- Company Pension with up to 5% employer contribution.
- Healthcare plan with access to Dental Insurance
- Enhanced Maternity | Paternity | Foster & Adoption Leave
- Many discounts for family & friends on High Street Retailers, Theme Parks day outs, hotels and many more
- Access to Wellbeing for you and your family
Additional Benefits
- Company Pension
- Private Healthcare
About the Company
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
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