Parts Advisor

Rygor Auto

About the role

Parts AdvisorReading£28,000 pa DOE, OTE 31,0008-5pm Monday to FridayYour RoleWe are looking for an experienced and dedicated Parts Advisor to support our growing team and deliver exceptional service to our valued customers. This is a fantastic opportunity for someone who is passionate about customer care, has a strong understanding of parts operations, and brings a commercial mindset to maximise stock control and sales. You’ll play a key role in ensuring the smooth running of our parts department, contributing to both customer satisfaction and business performance. If you’re ready to take the next step in your career and be part of a dynamic, forward-thinking team, we’d love to hear from you.Day to day, you will be:Greeting parts customers on site, making them feel welcome and providing exceptional customer serviceAssisting technicians by looking up parts needed for vehicle repairAnswering phone calls and assisting walk-ins and wholesale customers with their part needsTracking and booking in all incoming or outgoing parts for a dealershipLocating available parts when the dealership is out of stock and thinking outside the box to ensure we keep customer vehicles on the roadHandling parts payment collection and making sure all parts are billed appropriatelyPackaging and shipping parts back to the manufacturerRefer to parts manual to identify the right part for the make and model and year of vehicles being servicedThis role will be a great fit for you if:You have previous working experience as a Parts Advisor or in a parts position within the automotive industry.Have exceptional communication skills and love delivering brilliant customer service.Retail counter and phone experience desirable.You are computer literate and confident using technology.Ability to use all appropriate modules of Keyloop/Kerridge.Our Values & BehavioursWe’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. You can read more about our values and the behaviours on our website.RewardingI am grateful. I am courageous. I am curious.✔️ReliableI am honest. I am attentive. I am trustworthy.RespectfulI am inclusive. I am resilient. I am kind.Benefits for youAn extra day off for your BirthdayBusiness close 24 December and 27 December in 2025, so you can enjoy your time off over the festive period23 days of annual leave per year PLUS Bank HolidaysFour times death in service benefit.Working for an official Great Place to Work™️ and UK Best Workplace.Working for a Best UK Workplace for Wellbeing and Development.Awarded Armed Forces Covenant Silver Award (RLS)Working with our award-winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.Auto-enrolment pension.Self-development journalRygor Group Ranked 101 in SW Business Insider’s Top 500 CompaniesEnhanced Maternity and Paternity pay policies.Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).Mental Health First Aiders.Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.Annual appraisals programme and progression opportunities.Manufacturer training and access to our in-house training.Long service recognition and annual leave increase after 5 years’ service.Branded uniformCharities of the Year programme, Army Sport sponsors and community engagement initiativesDiversity, Equity, Inclusion and Belonging (DEIB)At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. As an award-winning organisation, we are proud to be a community of professionals from a wide range of backgrounds, experiences, and perspectives. We believe that individuality should be celebrated, and we strive to ensure that every team member feels valued, respected, and empowered. We welcome and support people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles. We actively promote an inclusive environment where you can bring your authentic self to work every day, because we know that when you thrive, so does our businessSupportIf you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.✅ Hiring ProcessWe shortlist CVs online, so make sure to include information about yourself that makes you stand outA short screening call with our hiring manager or a member of our people teamCome to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better‍If your application is successful, we’ll be excited to make you an offerSupport - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed. We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024. Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one. We’re officially a Great Place to Work™ (multiple years running) and our company culture truly reflects our core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive. Rygor Group comprises of a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year. Rygor Auto consists of three renowned brands: Mercedes-Benz, SAIC Maxus, and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles, and also offer passenger car aftersales at select locations. Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond. Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK’s largest fleets, including Tesco, Ocado, and Brakes. And are committed to keeping them on the road, serving their customers. Rygor Land Systems supply vehicles and systems for military, humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.