Parts/Service Advisor - Felixstowe
Volvo Trucks
About the role
Parts/Service Advisor - FelixstoweLocation: Felixstowe, GB, IP11 3HZPosition Type: ProfessionalStarting salary £12.82 (dependent upon skills set) Working hrs:Monday to FridayAlternating weekly - 0800hrs to 1600hrs/1000hrs to 1800hrsSaturday 0800hrs to 1200hrs (1 in 3) We are looking for a motivated and customer-focused Parts & Service Advisor to join our busy Felixstowe team. In this crucial frontline role, you will be responsible for delivering excellent customer service while supporting both the Parts and Service departments Who are youAbout You: Previous experience in a parts or service advisor role, ideally within the automotive, HGV, or commercial vehicle sector.Excellent communication and customer service skills.Strong attention to detail and organisational skills.Ability to work effectively in a fast-paced environment.Good IT skills and familiarity with parts catalogues and ordering systems.A proactive, positive attitude and a team-player mentality What will you doAbout the Role: As a Parts Service Advisor, you will play a key role in providing exceptional support to our customers and workshop team. You will be the first point of contact for parts enquiries, offering expert advice, processing orders efficiently, and ensuring our customers receive the high-quality service they expect from the Volvo brand. Key Responsibilities: Provide excellent customer service to all parts and service customers, both face-to-face and over the phone.Identify, source, and supply vehicle parts to retail and workshop customers.Process parts orders accurately and efficiently.Manage stock levels and ensure parts availability.Support the Service department with parts requirements for workshop jobs.Maintain strong working relationships with colleagues, customers, and suppliers.Ensure all administrative tasks are completed to a high standard. What’s in it for you?25 days holiday raising +1 day per year to 30 daysCompany pensionHealth cash plan with access to dental insuranceEmployee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.Cycle to work schemeReferral Schemes (earn yourself £1000!!)Apply Today! If you have the skills, experience, and enthusiasm to succeed as a Parts Service Advisor at Volvo Truck and Bus Norwich, we’d love to hear from youWe value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: No Travel RequiredRequisition ID: 22616 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Requirements
- Company Pension
- Private Healthcare
Job details
- Experience
- Previous experience in a parts or service advisor role
- Education
- Good IT skills
- Hours
- Shifts