Parts Supervisor

Mercedes-Benz of Epsom

About the role

Parts Supervisor – Mercedes-Benz of EpsomAn opportunity has arisen to join us as a Parts Supervisor at Mercedes-Benz of Epsom. Overseeing the Parts Team, the Parts Supervisor is responsible for ensuring that the site has the right parts mix and inventory level to meet demand for servicing, repairs and sales to third parties. By maintaining an efficient parts operation, the Parts Supervisor makes an important contribution to productivity, profitability and customer satisfaction.The Parts Supervisor and their team are responsible for receipt of all parts orders and ensuring that they are accurately interpreted and promptly picked and despatched for retail, trade and internal / workshop customers.Main Duties:Develop and implement inventory control procedures to optimize stock levels while minimizing excess inventory and carrying costs.Monitor inventory levels, conduct regular Stock audits, and reconcile discrepancies. Provide accurate documentation of all incoming and outgoing parts transactions.All Parts verification completed dailyEnsure vehicle health checks are completed accurately to maintain the workshop efficiency.Advise the Aftersales Manager of any backorder issues, using the Mercedes parts escalation process to provide updates.Supervise a team of parts staff, providing guidance, training, and performance feedback.Interact with customers to understand their parts requirements and provide assistance in locating and selecting the right parts.Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the After Sales Manager.Strive to exceed customer expectations both internal and external by delivering exceptional service at all timesKey Skills/Attributes Required.Experience of working in a Main Dealer Parts environment in a Supervisory role.Experience using Kerridge.Knowledge of Mercedes-Benz parts and systems.Attention to detail and accuracy in record keeping and documentation.Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.The hours of work: Monday to Friday 08.00– 18.00 (1-hour unpaid lunch break)Saturday 08.00 – 13.00 on a rota basis will be required paid as extra hours.Salary: Up to £46,000 OTEJob Types: Full-time, PermanentPay: Up to £46,000.00 per yearAbility to commute/relocate: Epsom KT17 1JG: reliably commute or plan to relocate before starting work (required)Experience: Vehicle Parts Management: 1 year (required)Licence/Certification: Driving Licence (required)Work authorisation: United Kingdom (required)Work Location: In person Sandown, a friend of the family. With over 35 years of experience in selling and servicing Mercedes-Benz and smart vehicles, we pride ourselves on being experts in this iconic brand. Our simple goal is to continue to deliver award-winning service from each of our retailers throughout Surrey, Hampshire, Dorset and Wiltshire. In addition, as the official BRABUS representative for Southern England, we offer sales and aftersales expertise on this prestigious brand. Our customers are our main priority, which is why we aim to deliver the most pleasant purchase experience possible. This promise extends right through to our aftersales and My Service™ scheme, making your service as flexible and convenient as possible. We also have a number of schemes designed to benefit our range of customers, including our ‘Sandown Platinum Programmes’, which offers significant service and MOT discounts for owners of ‘mature’ Mercedes-Benz vehicles. If you are a customer purchasing for your business, our expert fleet team also provide unrivalled expertise and support. So whether it’s a company car, a small or a large fleet, we are able to assist you. Whatever your Mercedes-Benz, smart or BRABUS needs, Sandown is a friend of the family.