Parts Telesales Advisor

Riverside Consultancy

About the role

Parts Telesales AdvisorHeathrow Truck site TW197AXSalary from 28k – 32k depending on experience.08:00-17:00 Monday to Friday and one Saturday in rotation every four weeks, 08:00-12:00.Your RoleIf you are looking to work for an award-winning company which is the UK’s largest Mercedes-Benz Commercial vehicle Dealer Group, AND which has been announced as an official Great Place to Work for three years running, look no further!Rygor Auto is looking for an experienced and dedicated Telesales Parts Advisor who has a passion for setting high standards for their customers.️Day to day, you will be:Tracking all incoming or outgoing parts for a dealership.Referring to the parts manual to identify the right part for the make and model, and year of vehicles being serviced.Calling potential customers along with previous customers to gain more business.Answering phone calls and assisting trade and retail customers with their parts needs.Maximising all existing and new customer sales.Handling parts payment for collection/ delivery and making sure all parts are billed appropriately.Liaise with the Parts Department to ensure availability of parts.️Skills & Behaviours Required for this Role:Communication – This role is pivotal in ensuring that all customers and colleagues are accurately informed.Time Management – When working to deadlines, being able to manage your time effectively is essential. Strong organisational skills are key to this.Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.Motivation - To ensure personal and team success, being motivated is essential.Benefits for youOvertime opportunitiesA day off for your Birthday23 days of annual leave per year plus Bank HolidaysFour times death in service benefitBranded uniform and boot allowance.Working for an official Great Place to Work™️ and UK Best Workplace for three years running!Working for a Best UK Workplace for WellbeingWorking for a UK Best Workplace for Development.Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement AwardsRecipients of the Bronze Award under the Armed Forces Covenant.Auto-enrolment pensionEnhanced Maternity and Paternity pay policiesAccess to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)Mental Health First AidersToolbox insuranceReward and recognition programmes, including our annual Rygor Group AwardsAnnual appraisals programme and progression opportunitiesManufacturer training and access to our in-house training hubLong service recognitionOur ProcessWhen applying, please include a full current CV with your current salary outlined and notice period. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.Managing your dataWe care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress. Rygor Auto are an award-winning multi-franchise Dealer group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has developed and gone from strength to strength in recent years. They have invested in extensive renovations of their sites across the country and continue to open new sites too, including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site, which opened in Heathrow in the Spring of 2024. They have multiple industry and network awards under their belt and provide exceptional customer service. What’s more, they are officially a Great Place to Work™️ three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable and Respectful.