Regional Customer Sales & Support Manager
Volvo Trucks
About the role
Location: Glasgow, GB, G51 4GA Glasgow, GB, ML3 0ED Broxburn, GB, EH52 5ND Ayr, GB, KA6 5HQ Bellshill, GB, ML4 3LUPosition Type: ProfessionalSalary: Up to £60,000 per annum (dependent on experience) up to 15% bonusLocation: Remote (candidates must be based within Scotland’s Central Belt)Travel: Frequent travel Volvo Trucks is one of the world’s leading Truck and Bus manufacturers and is committed to driving progress and shaping the future landscape of sustainable transport. Our people and our values sit at the heart of everything we do, and we continue to set global standards through innovation and a deep belief in progress. An exciting opportunity has arisen for a Regional Customer Sales & Support Manager to develop and drive an insight driven sales culture with shared accountability for the customer experience delivered within the region. As a key stakeholder in the regional team, you will also support the development and delivery of the regional plan to deliver the overarching vision of Volvo Trucks within the day-to-day operations in North & Scotland.Volvo Trucks Can Offer You:Professional growth and development: Unlock your potential through various training such as Orca and Cobra management level training courses.Pension scheme: We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death in service cover.Company Car: Choice between an Electric or Hybrid car after the probation period.Health Care Plan: Benefit from a free Health Cash Plan and Bupa Cover.Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.Generous holiday allowance: Start with 25 days and Bank Holidays, rising with length of service.Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.Fitness perks: Access MyGymDiscounts and MyActiveDiscountsEnhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.You can learn more about the rewards and benefits of working at Volvo Group here: Volvo Group Employee Benefits Who You Are:You are a passionate, hardworking individual who is keen on developing positive relationships with our customers through providing quality service. You will have knowledge of data analysis and statistics would be beneficial in this role along with the ability to thrive under pressure without compromising on quality. You will bring:Experience in a sales environment.Proficiency in Power BI and ExcelExperience in commercial machinery, logistics solutions, transportation services, or heavy industrial equipmentProven track record of being pro-active and a self-starter.Excellent communication skills with an ability to challenge and give feedback across all levels.Calm and Effective under pressure with a pragmatic and open approach.Proven track record in negotiation.Experience of operating at a senior level within a high performing team. What Will You Do:You will develop a collaborative pro-active focus on strengthening business partnerships through delivery of premium customer service and experience that makes Volvo the partner of choice, in turn strengthening loyalty. Innovative in your approach, you will develop a digital dealer way of working to make jobs easier, more efficient and improve service to customers. With our people at the heart of every decision, you will foster a culture of caring for colleagues, to look after customers which will in turn look after the business. Identify and deliver new business opportunities to improve performance and profitability. Build and manage strong relationships with national and regional customers, providing end-to-end service market support.Act as the key interface between customers, dealerships, SMD, and Market Company to ensure smooth issue resolution and best-in-class service.Drive contract penetration across the vehicle parc and manage a centralised contract process, including pricing, quotations, expiries, and financial risk.Develop and implement service market sales initiatives aligned to regional strategy.Ensure robust governance of parts inventory and VOSP through direct reports.Lead the development of digital approaches to market products and services.Build capability and capacity across dealerships to support growth and deliver premium customer experiences.Develop future talent, promote open and transparent communication, and champion Diversity & Inclusion.Contribute to the Senior Management Team, working collaboratively to deliver regional objectives.All Volvo Group adverts are advertised for a minimum of 10 working days from the posting date.Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: Frequent TravelRequisition ID: 27694 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.