Regional Planning Administrator
Volvo Trucks
About the role
Regional Planning AdministratorLocation: Enfield, GB, EN3 7NJPosition Type: ProfessionalLocation: London North (Enfield) or Leicester Salary up to £27,500 p.a. - dependent upon your skill set and experience Working Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch) We are looking for a dedicated and organized Regional Planning Administrator to join our regional planning team at Volvo Trucks based in either our London North, Enfield site or Bardon, Leicester. The successful candidate will be responsible for supporting the regional planning processes, ensuring the smooth coordination of planning activities, and providing administrative assistance to the team. This is a key role that will require strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment Who are you Customer service skills with ability to liaise and communicate to customersStrong background in administration or customer focused roleAbility to work either part of a team or on own building a strong rapport with clients and colleaguesExcellent time management and organisation skillsGood level of ITStrong organisational skills and ability to prioritise tasksAbility to work under pressure and handle multiple tasks simultaneouslyA proactive, can do attitude with the ability to work independently and as part of a team What will you be doingAs a Regional Planning Administrator, you will liaise with our customers firsthand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always met.Key customer contact and point of referenceWorking with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisationClarify for the customer and the workshop the basis for the repair – Retail/Warranty/ContractGain customer agreement through selling the benefits of identified repair solutions in a professional mannerProduce sand explain repair order to customer during planning stageMaintain customer contact information in workshop planner, CM and VDAEnsure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).Manage bookings for courtesy cars, collection & Plan and manage all truck monitoring cases with customer, relevant dealer and RTM / SDM delivery and waiting. Ensure that all active campaigns are allocated to the repair orderManage all contractual and non-contractual vehicle alerts and liaise with the customer(s) or dealer(s) accordingly.Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes.Be able to convert GDS quotes into repair ordersEnsure that all authorised work is properly coded on the repair order prior to handover to the workshopBe able to convert a quotation into a workshop repair order What’s in it for you?25 days holiday plus bank holidays raising to 30 days with serviceContributory Pension schemeTraining and development opportunitiesHealth Care Plan with access to dental insuranceExtended maternity/paternity and adoption leaveReferral bonus with our recommend a friendCycle to work schemeMany benefits for yourself, family and friends including Theme days out, gym memberships, discounts with High St Retailers, travel, hotel, airport parking plus many more +++++ We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: Occasional TravelRequisition ID: 28863 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Requirements
- Company Pension
- Bonus Scheme
Job details
- Education
- Good level of IT
- Hours
- Monday to Friday