closed 18th Nov 2024
Regional Support Manager - South job
Regional Support Manager - South
Job Details
Job Description
Job details
- Ensure all customer and dealer technical issues are resolved in the field in a professional and timely manner.
- Regularly structure meetings with dealers & customers as required to improve customer satisfaction and report accordingly.
- Review dealer scorecard and specific KPIs (CXI, MOT pass rate, Mobile 24, recalls, documentation and compliance)
- Take ownership of customer issues and escalations (e.g. VSA/ PSA, Technical advice, capacity management) and responsible for liaising with stakeholders in the process to get timely resolution.
- Support dealers with onsite training of current IT platforms for R&M / Warranty & Goodwill
- Support R&M adjudication team with High value claim repair requests
- Coach dealers to improve claim submission efficiency & assist dealers to become more productive
- Take ownership of customer Warranty and R&M issues
- Take ownership of customer Comfort Managed contracts
- Resolve Customer Uptime claims
Additional Benefits
- Company Pension
- Bonus Scheme
- Company Car
- Private Healthcare
About the Company
We’re proud to be part of the international MAN Group and its 260+ year heritage. MAN Truck & Bus UK is a TRATON SE company and one of Europe’s leading commercial vehicle manufacturers and transport solution providers. With an annual turnover of over 9.5 billion euros (2020), our award-winning product portfolio includes vans, trucks, buses, luxury coaches, diesel and gas engines.
As well as our products, customers benefit from nationwide Dealer Network support, and with 67 service points throughout the country, we’re well on our way to being recognised as the most reliable road transport service provider. To achieve our aims, we anticipate and understand our customers' ever-evolving needs in a fast-paced, dynamic marketplace. We’re focusing on our innovative uptime principle and unique fleet management programme.
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